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- Tasks: Engage with customers, assist in banking operations, and drive business development.
- Company: Join the Bank of China, a leading financial institution with a global presence.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in banking.
- Qualifications: Degree in Finance or Economics; customer service experience preferred; fluent in Mandarin and English.
- Other info: This role requires a work permit for EU applicants.
The predicted salary is between 36000 - 60000 £ per year.
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Associate Customer Service – Mandarin Speaking, London
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Client:
Bank of China
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e4801d30dc8d
Job Views:
13
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Banking department\’s main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office\’s and regulatory bodies\’ requirements. As an Associate Customer Service – Mandarin Speaking, you will be required to focus on business development within both the existing portfolio and new business. You will deliver effective and efficient customer service and assist with the daily operations of the Banking department. This is a full time permanent position.
Key responsibilities
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationship
- Liaise with branches to develop cross border business
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Complete CDD files for new clients
- Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members within the Banking department when required
Requirements
- Degree educated in Finance, Economics or other equivalent
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Advanced Excel skills
- Team player who is able to work independently
- Excellent English and Mandarin communication skills
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Associate Customer Service - Mandarin Speaking employer: Bank of China
Contact Detail:
Bank of China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Service - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the Bank of China's services and products. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Mandarin language skills, especially in a customer service context. Being able to communicate fluently and professionally in Mandarin will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the Bank of China. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Stay updated on the latest trends in banking and customer service. Showing that you are knowledgeable about industry developments can impress interviewers and highlight your commitment to the field.
We think you need these skills to ace Associate Customer Service - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Associate Customer Service position. Tailor your application to highlight relevant experiences in customer service, banking, and language skills.
Highlight Language Proficiency: Since this role requires Mandarin speaking skills, make sure to emphasise your language proficiency in both your CV and cover letter. Provide specific examples of how you have used your language skills in a professional setting.
Showcase Relevant Experience: If you have experience in customer service, sales, or marketing, be sure to detail this in your application. Use quantifiable achievements to demonstrate your impact in previous roles, especially in banking or financial services.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the job requirements. Discuss your understanding of compliance policies and your ability to work independently as well as part of a team, which are crucial for this position.
How to prepare for a job interview at Bank of China
✨Showcase Your Language Skills
As this role requires Mandarin speaking, be prepared to demonstrate your language proficiency. You might be asked to conduct part of the interview in Mandarin, so practice common customer service scenarios in both English and Mandarin.
✨Understand Banking Operations
Familiarise yourself with basic banking operations and the specific services offered by the Bank of China. Being able to discuss these topics will show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or resolved issues. Be ready to explain your thought process and how you ensured customer satisfaction.
✨Know Compliance Regulations
Brush up on Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Understanding these compliance requirements will demonstrate your readiness to adhere to the bank's policies and procedures.
