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- Tasks: Assist customers with inquiries and promote banking products while achieving sales targets.
- Company: Join the Bank of China, a leading financial institution with a strong commitment to customer service.
- Benefits: Enjoy a competitive salary, great working environment, and supported learning opportunities.
- Why this job: Be part of a dynamic team, develop customer relationships, and make a real impact in finance.
- Qualifications: Degree in Finance, Economics or Accounting; CeMAP qualification preferred; fluent in English and Mandarin.
- Other info: Full-time permanent position with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services.
As a Senior Associate Mortgage - Mandarin Speaking, you will be responsible to assist in marketing, loan, mortgage and sales delivery of products and services offered by the Bank. You will also undertake operational tasks to assist the Branch in achieving its targets and objectives. This is a full-time permanent position.
Essential responsibilities:- Be responsible for customer inquiries
- Implement customer contact strategy
- Identify potential opportunities of sales and implement marketing strategies
- Develop long term relationships with customers
- Assist in on-going CDD review
- Conduct and maintain KYC compliance requirements
- Update and maintain accurate client/credit files
- Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements
- Provide excellent customer service
- Process new accounts and mortgage applications, closure of accounts, change of customers’ information
- Maintain customer relationship and cross-selling relevant products and services
- Promote the Bank’s products in the target local business and commercial markets
- Support with MI reporting and KPI tracking related work
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Support with system testing and maintenance
- Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)
- Degree educated in Finance, Economics or Accounting
- CeMAP Qualification is required
- Experience in Marketing or Banking is preferred
- Knowledge of Retail Banking Products and processes is preferred
- Commercial awareness
- Good problem solving skills
- Good analytical skills
- Attention to details
- Highly organised
- Proficient in MS Office (Word, Excel and PowerPoint)
- Team player
- Excellent English and Mandarin communication skills
In return, we will offer a great working environment and supported learning, a competitive salary and benefits package.
In alignment with Bank of China (UK) Limited recruitment policy, Criminal Reference Bureau and reference checks will be carried out in the event of an individual being offered a position with us. Bank of China (UK) Limited is an equal opportunities employer.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
If you wish to apply please follow the link below (you will be redirected to the Bank's career page).
Senior Associate Mortgage - Mandarin Speaking employer: Bank of China (UK) Limited
Contact Detail:
Bank of China (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate Mortgage - Mandarin Speaking
✨Tip Number 1
Make sure to highlight your Mandarin language skills during any networking opportunities. Being fluent in Mandarin is a key requirement for this role, so emphasise your ability to communicate effectively with Mandarin-speaking clients.
✨Tip Number 2
Familiarise yourself with the Bank's products and services before your interview. Understanding their offerings will allow you to discuss how you can contribute to marketing and sales strategies effectively.
✨Tip Number 3
Network with current employees or professionals in the banking sector, especially those who work in mortgage services. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management. This role requires building long-term relationships with clients, so be ready to share examples of how you've successfully managed client interactions in the past.
We think you need these skills to ace Senior Associate Mortgage - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Associate Mortgage - Mandarin Speaking. Familiarise yourself with the key tasks such as customer inquiries, marketing strategies, and KYC compliance.
Tailor Your CV: Highlight your relevant experience in finance, banking, or marketing. Emphasise your CeMAP qualification and any previous roles that involved customer service or sales, particularly in a retail banking context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your Mandarin communication skills and your ability to build long-term customer relationships. Mention specific examples of how you've successfully implemented marketing strategies or improved customer service in past roles.
Proofread Your Application: Ensure that your application is free from errors. Check for grammatical mistakes and ensure that all information is accurate. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bank of China (UK) Limited
✨Showcase Your Language Skills
As a Senior Associate Mortgage - Mandarin Speaking, your ability to communicate effectively in both English and Mandarin is crucial. Be prepared to demonstrate your language proficiency during the interview, perhaps by discussing your previous experiences or handling customer inquiries in both languages.
✨Understand the Banking Products
Familiarise yourself with the Bank's retail banking products and services. During the interview, be ready to discuss how these products can meet customer needs and how you would approach cross-selling them to clients.
✨Highlight Your Customer Service Experience
Customer service is at the heart of this role. Prepare examples from your past experiences where you successfully resolved customer inquiries or built long-term relationships. This will show your potential employer that you can provide excellent service.
✨Demonstrate Analytical Skills
The role requires good analytical skills and attention to detail. Be ready to discuss how you've used these skills in previous roles, especially in relation to KYC compliance or processing mortgage applications. Providing specific examples will strengthen your case.
