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For Companies At a Glance
- Tasks: Support payment transactions and operational processing for UK and international retail payments.
- Company: Join the Bank of China, a leading financial institution with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction in banking.
- Qualifications: Degree in Business or related field; strong academic background with A levels and GCSEs.
- Other info: Fluency in Mandarin is a plus; ideal for fast learners who thrive in teamwork.
The predicted salary is between 30000 - 42000 £ per year.
About the role
The Clearing & Payments department supports the bank in a back office capacity, supporting the bank’s operational processing for various banking products, working with retail branches and Front office teams to support London Branch and Subsidiary customers. As a Junior Assistant - Payments within the payments team, you will be responsible for supporting Customer's Payment transactions and assisting with the operational processing of a multitude of UK and international retail payments, ensuring such payments are processed accurately and efficiently, in accordance with Bank of China Policies, SLA’s and relevant regulations.
Key responsibilities
- Process a range of domestic and cross border payments including BACS, CHAPS, SWIFT, GIRO credits, faster payments, UK domestic cheque clearing and bank draft clearing.
- Set up and process regular customer payments such as standing orders and direct debits.
- Investigate, resolve and, if necessary, escalate any processing issues, liaising with Bank of China UK retail branches to ensure the timely resolution of customers’ payment queries.
- Assist in streamlining processes, demonstrating innovation whilst following and acknowledging the relevant regulations and operational risks.
- Assist with system testing for system implementation and upgrades.
- Review and revise established business procedures.
- Uphold high customer satisfaction standards.
- Capture statistical information for reporting.
- Assistance with any relevant investigations for Payments.
Requirements
- Degree educated preferably in Business or related discipline.
- Solid academic background with a minimum of 3 A levels or equivalent with GCSE’s in Mathematics and English.
- Ideally some experience of Swift and Retail Banking Payment Processing and relevant global Payment Schemes.
- Awareness of relevant legislations such as Consumer Duty, FCA and PRA Regulations.
- Experience of Accounting or Banking.
- Fast learner who’s adaptable to changes.
- Advanced MS Excel and Word skills.
- Excellent team player.
- Excellent communication skills.
- Fluency in Mandarin is preferred but not essential.
Junior Assistant - Payments employer: Bank of China (UK) Limited
Contact Detail:
Bank of China (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Assistant - Payments
✨Tip Number 1
Familiarise yourself with the various payment methods mentioned in the job description, such as BACS, CHAPS, and SWIFT. Understanding these processes will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of relevant regulations like Consumer Duty and FCA guidelines. Being able to discuss how these regulations impact payment processing can set you apart from other candidates.
✨Tip Number 3
Showcase your advanced MS Excel skills by preparing examples of how you've used Excel in previous roles or projects. This will highlight your ability to handle data effectively, which is crucial for the Junior Assistant - Payments position.
✨Tip Number 4
If you have any experience with system testing or process improvement, be ready to discuss it. Highlighting your adaptability and innovative thinking can demonstrate that you're a proactive candidate who can contribute to streamlining operations.
We think you need these skills to ace Junior Assistant - Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior Assistant - Payments role. Emphasise any experience you have with payment processing, banking regulations, or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background and skills make you a great fit for the position and express your enthusiasm for working in the payments team.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in MS Excel and Word, as well as any experience with Swift and retail banking payment processing. If you have knowledge of relevant legislation like Consumer Duty or FCA regulations, include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in payments.
How to prepare for a job interview at Bank of China (UK) Limited
✨Know Your Payments
Familiarise yourself with different payment methods like BACS, CHAPS, and SWIFT. Understanding these processes will show your potential employer that you are serious about the role and have a grasp of the key responsibilities.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled issues in the past, especially related to payments or customer service. Highlighting your ability to investigate and resolve problems will be crucial for this position.
✨Showcase Your Team Spirit
As a Junior Assistant, you'll be working closely with various teams. Share examples of how you've successfully collaborated with others in previous roles, emphasising your communication skills and teamwork.
✨Brush Up on Regulations
Make sure you're aware of relevant regulations such as Consumer Duty and FCA guidelines. Being knowledgeable about these will demonstrate your commitment to compliance and operational excellence.
