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For Companies At a Glance
- Tasks: Assist customers with account applications and ensure top-notch service.
- Company: Join the first overseas Chinese bank in the UK, established in 1929.
- Benefits: Enjoy a full-time permanent position with opportunities for growth.
- Why this job: Be part of a leading financial institution and make a real impact.
- Qualifications: Mandarin speaking skills and a passion for customer service are essential.
- Other info: Work in a vibrant branch located in Glasgow, engaging with diverse clients.
The predicted salary is between 28800 - 43200 £ per year.
About Us Bank of China London Branch is the first ever overseas Chinese financial institution in a global financial services hub. Established in 1929, Bank of China has expanded steadily in the UK and has become the first choice for both Chinese ‘going-out’ customers and local UK customers seeking to establish relationships with China, with branches all across the UK including the City of London, London Chinatown, Manchester, Birmingham and Glasgow. The Bank is taking a leading role amongst UK based Chinese financial institutions and is one of the mainstream foreign banks in the European market. Position summary Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant – Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position. Essential responsibilities include but not limited to Process new account applications, closure of accounts and change of customer information
Junior Assistant - Mandarin Speaking employer: Bank of China (UK) Limited
Contact Detail:
Bank of China (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Assistant - Mandarin Speaking
✨Tip Number 1
Familiarize yourself with the financial services landscape in both the UK and China. Understanding the nuances of banking regulations and customer expectations in these markets will give you an edge during your interactions.
✨Tip Number 2
Practice your Mandarin language skills, especially in a customer service context. Being able to communicate effectively with clients in their native language can significantly enhance their experience and demonstrate your commitment to excellent service.
✨Tip Number 3
Research Bank of China's values and mission. Aligning your understanding of the bank's goals with your personal values can help you articulate how you can contribute to the branch's success during the interview.
✨Tip Number 4
Network with current or former employees of Bank of China. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Junior Assistant position.
We think you need these skills to ace Junior Assistant - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior Assistant position. Understand the responsibilities and the skills required, especially the importance of customer service and regulatory compliance.
Highlight Language Skills: Since this role requires Mandarin speaking abilities, emphasize your language proficiency in your CV and cover letter. Provide examples of how you have used your language skills in previous roles or experiences.
Showcase Customer Service Experience: Demonstrate your experience in customer service roles. Use specific examples that highlight your ability to handle customer inquiries, resolve issues, and provide excellent service.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Bank of China. Mention your interest in working within a multicultural environment and your understanding of the financial services sector.
How to prepare for a job interview at Bank of China (UK) Limited
✨Showcase Your Mandarin Skills
Since this position requires Mandarin speaking abilities, be prepared to demonstrate your language skills during the interview. Practice common banking phrases and customer service scenarios in Mandarin to show your fluency.
✨Understand the Bank's Role
Familiarize yourself with the Bank of China's history and its significance in the UK market. Understanding its services and target customers will help you answer questions more effectively and show your genuine interest in the role.
✨Highlight Customer Service Experience
Prepare examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction, as this is crucial for the Junior Assistant role.
✨Know Regulatory Obligations
Research the regulatory obligations that financial institutions must adhere to in the UK. Being knowledgeable about these regulations will demonstrate your commitment to compliance and your readiness to take on the responsibilities of the position.
