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- Tasks: Provide top-notch customer service and support sales of banking products.
- Company: Join the Bank of China, a leading international bank with a rich history.
- Benefits: Full-time permanent role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your career in finance.
- Qualifications: Degree in Finance or related field; customer service experience preferred.
- Other info: Be part of a diverse team in a dynamic and inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China's image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements.
As a Junior Assistant Customer Service - Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible for undertaking day-to-day operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities- Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
- Provide excellent service to the customers
- Open both individual accounts and companies' accounts
- Conduct and fulfil KYC compliance requirements
- Support the Review team to liaise with customers to obtain relevant information
- Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking hall shifts
- Ensure that all processes comply with regulatory requirements, internal controls and the Bank's policies and procedures at all times
- Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
- Experience in client-facing or customer service roles
- Knowledge of Retail Banking products and processes is preferred
- Good customer service skills
- Excellent English and Mandarin communication skills
- Attention to detail
- Highly organised
- Team player
- Proficient in Microsoft Office particularly in the use of MS Excel
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branches in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
Junior Assistant Customer Service - Mandarin Speaking in London employer: Bank of China Limited
Contact Detail:
Bank of China Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Assistant Customer Service - Mandarin Speaking in London
✨Tip Number 1
Get to know the company inside out! Research the Bank of China's values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Mandarin and English communication skills! Since this role requires excellent language abilities, consider doing mock interviews with friends or using language apps to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Assistant Customer Service - Mandarin Speaking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Assistant Customer Service role. Highlight any customer service experience and your proficiency in Mandarin, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our branch's success. Keep it concise but engaging!
Showcase Your Skills: Don’t forget to mention your organisational skills and attention to detail. These are crucial for the day-to-day tasks you'll be handling. We want to see how you can help us maintain our high standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bank of China Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of retail banking products and services. Familiarise yourself with the Bank of China's offerings and think about how they can meet customer needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this position requires Mandarin speaking, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Mandarin, so you can showcase your ability to communicate effectively with clients.
✨Customer Service is Key
Think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you identified customer needs and tailored your approach to meet those needs. This will highlight your suitability for the Junior Assistant Customer Service role.
✨Be Organised and Detail-Oriented
As a Junior Assistant, you'll need to handle various operational tasks. During the interview, emphasise your organisational skills and attention to detail. Share specific instances where these skills helped you succeed in previous roles, as this will reassure them that you can manage the responsibilities effectively.
