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- Tasks: Handle transaction processing, reconciliation, and client inquiries with a focus on quality service.
- Company: Join Bank of America, a leader in financial services dedicated to making lives better.
- Benefits: Enjoy a supportive workplace with opportunities for growth, wellness programs, and flexible office attendance.
- Why this job: Make an impact while developing your skills in a dynamic, inclusive environment.
- Qualifications: Strong attention to detail, numerical reasoning, and excellent written communication skills required.
- Other info: Full-time position with a commitment to training and mentoring less experienced team members.
The predicted salary is between 36000 - 60000 £ per year.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.
Perform Bookkeeping for Merrill Clients team supports the validation of financial transactions for Merrill brokerage accounts. Gains a full understanding of each request with careful reading, research and application of product knowledge. Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems. Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request. Documents all actions taken in the applicable system accurately and in a business writing style. Meets or exceeds productivity and quality goals. Adapts to ever changing products and services. Complies with all Bank of America policies.
Required Skills:
- Account Management: ability to provide services and support to clients.
- Numerical Reasoning: ability to recognize when a mathematical result is incorrect especially when adding, subtracting, multiplying, dividing and applying percentages.
- Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications.
- Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.
- Relationship Building: The ability to develop, establish, and maintain ethical connections and long-term relationships with individuals necessary to complete processes and deliver the desired client experience.
- Research: ability to gather information from a system, review, analyze and interpret the results to support a recommendation or solution for a client request.
- Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of request.
- Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment.
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
Shift: 1st shift (United States of America)
Hours Per Week: 40
Transaction Management Ops Analyst - BPRO ML Bookkeeping employer: Bank of America
Contact Detail:
Bank of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transaction Management Ops Analyst - BPRO ML Bookkeeping
✨Tip Number 1
Familiarise yourself with the specific transaction processing and reconciliation procedures used at Bank of America. Understanding their established guidelines will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience with numerical reasoning and attention to detail in your conversations. Be prepared to discuss examples where you've successfully managed complex transactions or resolved discrepancies.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've effectively communicated with clients or team members in previous roles. This will be crucial for the client-focused nature of the job.
✨Tip Number 4
Research recent developments in financial services and bookkeeping practices. Being knowledgeable about industry trends can set you apart and show your commitment to staying informed.
We think you need these skills to ace Transaction Management Ops Analyst - BPRO ML Bookkeeping
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Transaction Management Ops Analyst position. Understand the key responsibilities and required skills, such as attention to detail and written communication, to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your numerical reasoning abilities, account management experience, and any previous roles that involved transaction processing or client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Bank of America's commitment to responsible growth and client service. Use specific examples from your past experiences to demonstrate how you can contribute to their goals and culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your writing is clear and professional, as strong written communication is essential for this role.
How to prepare for a job interview at Bank of America
✨Understand the Role
Make sure you have a solid grasp of what a Transaction Management Ops Analyst does. Familiarise yourself with the key responsibilities like transaction processing, reconciliation, and client communication. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes through meticulous work.
✨Prepare for Client Interaction Scenarios
Since the job involves responding to client inquiries, think of examples where you've successfully handled client communications. Be ready to demonstrate your problem-solving skills and how you maintain professionalism under pressure.
✨Demonstrate Adaptability
The job description mentions adapting to changing products and services. Prepare to discuss times when you've had to adjust quickly to new information or changes in your work environment. This will show that you're flexible and can thrive in a dynamic setting.
