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- Tasks: Evaluate and provide feedback on Consumer Investments processes to ensure compliance.
- Company: Join Bank of America, a leader in financial services dedicated to making lives better.
- Benefits: Enjoy competitive pay, flexible work options, and industry-leading benefits.
- Why this job: Make an impact while learning and growing in a diverse and inclusive environment.
- Qualifications: Strong organisational skills, attention to detail, and teamwork abilities required.
- Other info: Full-time position with opportunities for career advancement.
Quality Control Analyst, Consumer Investments – Pennington, NJ page is loaded
Quality Control Analyst, Consumer Investments – Pennington, NJ
Apply locations Pennington time type Full time posted on Posted 3 Days Ago job requisition id 25025617
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The Quality Control Analyst evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams to help ensure adherence to and proper execution of internal policies and procedures. Specifically, the analyst is responsible for reviewing a sample of account-level activities fulfilled by associates, and in turn providing consolidated and valuable feedback to help front-line units assess performance and coach associates. To be successful in this role, the analyst must maintain knowledge of the Consumer Investments Operations business structure, as well as knowledge of industry regulations and Merrill’s internal policies and procedures. Additionally, it is critical for the team to create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results.
Required Qualifications:
- Strong organizational, time management and teamwork skills
- Attention to detail and follow through on assignments
- Ability to multi-task and independently prioritize his/her workload
- Demonstrate a cooperative and professional work attitude
- Capable of multi-tasking and working efficiently under stress and high volume
- Strong organizational, time management and teamwork skills
- Strong analytical, negotiation and problem solving skills
- Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
- Demonstrate excellent verbal, written and listening skills
- Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
- Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204)
Desired Qualifications:
- Customer Service and/or call center experience preferred
- Knowledge of Merrill systems, products and applications
Enterprise Job Description:
The Quality Control Analyst is responsible for monitoring, reviewing and evaluating all processes handled by the select teams and ensuring compliance to all FINRA, SEC, Firm Policies & Procedures and Team desktop procedures.
Additional Skills Used:
- Attention to Detail
- Measurement Effectiveness
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Technical Documentation
- Analytical Thinking
- Business Operations Management
- Policies, Procedures, and Guidelines Management
- Process Management
- Result Orientation
- Business Process Analysis
- Customer Service Management
- Customer and Client Focus
- Data Collection and Entry
- Data Quality Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US – NJ – Pennington – 1400 American Blvd – Princeton Place At Hopewell Bldg. 4 (NJ2140)Pay and benefits informationPay range$26.93 – $32.98 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Quality Control Analyst, Consumer Investments - Pennington, NJ employer: Bank of America
Contact Detail:
Bank of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Analyst, Consumer Investments - Pennington, NJ
✨Tip Number 1
Familiarise yourself with Bank of America's values and mission. Understanding their commitment to responsible growth and diversity will help you align your answers during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of industry regulations and internal policies relevant to Consumer Investments. Being well-versed in these areas will demonstrate your commitment to compliance and quality assurance.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks under pressure. This role requires strong organisational skills, so showcasing your ability to prioritise effectively will set you apart from other candidates.
We think you need these skills to ace Quality Control Analyst, Consumer Investments - Pennington, NJ
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Quality Control Analyst position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to quality control, compliance, or customer service. Use specific examples that demonstrate your attention to detail and analytical skills.
Showcase Soft Skills: The role requires strong teamwork and communication skills. Make sure to include instances where you've successfully collaborated with others or resolved conflicts, showcasing your ability to work well under pressure.
Tailor Your Application: Customise your CV and cover letter to reflect the language and values of Bank of America. Mention their commitment to diversity and inclusion, and how your background aligns with their mission to help make financial lives better.
How to prepare for a job interview at Bank of America
✨Know the Company
Before your interview, take some time to research Bank of America. Understand their mission, values, and recent news. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Highlight Relevant Skills
Make sure to emphasise your organisational, analytical, and problem-solving skills during the interview. Provide specific examples from your past experiences that demonstrate how you've successfully used these skills in a similar context.
✨Prepare for Behavioural Questions
Expect questions that assess your teamwork and communication abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've effectively collaborated with others in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, company culture, and expectations for the Quality Control Analyst role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
