Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead financial centres, manage client interactions, and drive operational excellence.
- Company: Join Bank of America, a leader in making financial lives better through connections.
- Benefits: Enjoy competitive benefits, flexible work options, and a commitment to diversity and inclusion.
- Why this job: Make an impact while growing your career in a supportive and dynamic environment.
- Qualifications: 1+ years of leadership experience and strong customer service skills required.
- Other info: Must be available for weekends and travel within the market.
The predicted salary is between 36000 - 60000 £ per year.
Market Financial Center Manager page is loaded
Market Financial Center Manager
Apply locations Londonderry time type Full time posted on Posted Yesterday job requisition id 25026089
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities:
• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
Required Qualifications:
• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Availability to work weekends and/or extended hours as required to run the business
• Must be able to travel to any financial center within the defined market
Desired Qualifications:
• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
• Bachelor’s Degree in related field
• Bilingual (fluent verbal and written)
Skills:
• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving
Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
#J-18808-Ljbffr
Locations
Market Financial Center Manager employer: Bank of America
Contact Detail:
Bank of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Financial Center Manager
✨Tip Number 1
Familiarise yourself with Bank of America's values and culture. Understanding their commitment to diversity, inclusion, and responsible growth will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Bank of America. Engaging with them can provide insights into the company’s work environment and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Since the role requires managing a diverse team, be ready to share specific examples of how you've successfully coached or motivated others in previous positions.
✨Tip Number 4
Demonstrate your customer service skills through real-life scenarios. Be prepared to explain how you've resolved customer issues in the past, as this is crucial for fostering client retention in the role.
We think you need these skills to ace Market Financial Center Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience, customer service skills, and financial acumen. Use specific examples that demonstrate your ability to manage teams and drive business results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Bank of America's commitment to responsible growth. Mention your experience in fostering team environments and enhancing client experiences.
Highlight Relevant Skills: Emphasise your strong communication, organisational, and problem-solving skills. Provide examples of how you've successfully managed multiple responsibilities and improved customer satisfaction in previous roles.
Showcase Your Flexibility: Mention your availability to work weekends and extended hours, as well as your willingness to travel to different financial centres. This shows your commitment to the role and adaptability to the company's needs.
How to prepare for a job interview at Bank of America
✨Showcase Your Leadership Experience
Make sure to highlight your leadership experience during the interview. Discuss specific instances where you coached or motivated a team, as this role requires strong leadership skills.
✨Demonstrate Client-Centric Mindset
Prepare examples that illustrate your ability to create a world-class client experience. Talk about how you've engaged clients in the past and resolved their issues effectively.
✨Understand Financial Acumen
Brush up on your financial knowledge and be ready to discuss how you've used financial reports to drive business results. This will show your understanding of the financial services industry.
✨Emphasise Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Be prepared to demonstrate your active listening skills and how you engage others in dialogue.
