Client Account Set Up & Balance Management Specialist

Overview

Job Title: Client Account Set Up & Balance Management Specialist

Corporate Title: Officer

Location: Chester

Company Overview: Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. We are committed to being a diverse and inclusive workplace and to supporting the physical, emotional, and financial well-being of our teammates and their families. Bank of America believes in working together and offering flexibility to employees, with a multi-faceted approach depending on roles.

Location: Chester

Role Description:

We are looking for someone to join the team who focuses on the set-up of client settlement instructions, management of cash balances to facilitate settlements, and support to key stakeholders. This role offers a high level of visibility as you will work with a number of internal teams to provide seamless delivery and support to a range of stakeholders and clients. You will apply critical thinking and an investigative mindset to review and remediate issues.

Responsibilities Include:

• Set-up of client settlement and confirmation static.
• Working closely with settlement operations to provide seamless services for our clients.
• Resolution of exceptions and escalation to ensure balance management monitoring processes are completed timely each day.
• Liaising with internal stakeholders to ensure timely completion of actions to resolve exceptions throughout market cut-offs.
• Investigation of root cause of overdrawn bank accounts identifying process improvement opportunities.
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts.
• Challenging the team’s processes and generating initiatives to streamline workflows.
• Builds Key Relationships with Static data teams to improve processes.

What we are looking for:

• Analytical skills including data reconciliation and interpretation
• Excellent organizational skills – ability to switch between tasks and to prioritize work effectively
• Communication skills – ability to run effective meetings and engage knowledgably and confidently with different stakeholders across the organization, building relationships with both internal and external clients
• Holds self and others accountable for high performance standards
• Logical approach to problem solving and a hunger for process improvement
• Excellent attention to detail and accuracy
• Good sense of judgment, knows when to escalate and how to manage senior management expectations
• Thrives in a team based environment working toward common goals, while having fun along the way

Benefits of working at Bank of America UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

Equal Opportunity Statement: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.