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For Companies At a Glance
- Tasks: Lead operations and strategy to deliver impactful social care services.
- Company: PBS4 is a values-driven organisation supporting individuals with Neurodisabilities.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, and professional development opportunities.
- Other info: Join a collaborative executive team dedicated to positive change.
- Why this job: Make a significant impact in social care while fostering an inclusive and empowering culture.
- Qualifications: Proven senior leadership experience in social care, especially with Neurodisability services.
The predicted salary is between 42500 - 57500 £ per year.
Job Title:Chief Operations Officer (COO)
Reports to:Chief Enablement Officer
Responsible for:Delivering the Business Plan and Strategy
Location:Hybrid, working across all regions of PBS4
Salary:£50,000 to £60,000 per annum, dependent upon experience
About PBS4
PBS4 is a forward-thinking and values-driven social care organisation, specialising in supporting individuals with Neurodisabilities We are committed to delivering high-quality, person-centred support, grounded in Positive Behaviour Support (PBS) principles. PBS4 is excited to announce we have an opportunity for a dynamic Chief Operations Officer to help drive our mission forward as we continue to grow.
The Role
As Chief Operations Officer, you will work closely with the CEO and leadership team to translate our strategy into effective operations that deliver impact. You’ll lead and empower our passionate teams, ensuring that our support services are compliant, efficient, and truly life-changing for the people we support.
Your unique combination of leadership and operational management will be key to evolving our services and ensuring sustainable growth. This is a pivotal role in the organisation – ideal for someone with a deep understanding of social care and a values-based leadership style.
Key Responsibilities
Strategic Leadership
- In partnership with the CEO, shape and implement the organisational vision, strategy, and objectives.
- Develop and execute operational plans that align with both short- and long-term goals.
- Drive innovation across services, ensuring continual improvement and responsiveness to the people we support.
- Support the development and delivery of new services in line with the organisations objectives.
Operational Oversight
- Oversee all operational and clinical functions to ensure high-quality, compliant service delivery.
- Lead and mentor operational and clinical teams, fostering a culture of inclusion, accountability, and excellence.
- Act as the Nominated Individual with the CQC, ensuring regulatory compliance and best practice in care delivery.
People & Culture
- Support the recruitment, development, and retention of high-performing staff.
- Foster a positive, empowering culture where staff feel valued, heard, and motivated.
- Ensure robust onboarding, supervision, and performance management practices are in place.
Business Performance
- Monitor organisational performance using key metrics and KPIs.
- Support financial oversight, including budgeting, forecasting, and cash flow planning in partnership with the CEO.
- Analyse operations to identify areas of improvement and innovation.
- Lead on business continuity and risk management strategies.
Stakeholder Engagement
- Build strong, trusted relationships with commissioners, partners, and external stakeholders.
- Represent PBS4 in key meetings and forums, promoting our values and influencing sector-wide practice.
What We’re Looking For
- Proven experience in a senior leadership role within social care, ideally with Neurodisability or learning disability services.
- Strong operational and strategic leadership skills.
- In-depth understanding of CQC regulations and Positive Behaviour Support (PBS) frameworks.
- Experience in overseeing clinical services and working with multidisciplinary teams.
- Demonstrated ability to manage change, lead teams through transformation, and foster innovation.
- High emotional intelligence and commitment to inclusive leadership.
- Financial acumen and experience in managing budgets and operational performance.
What We Offer
- A values-led culture where people come first.
- Opportunity to make a significant and lasting impact.
- Collaborative and supportive executive team.
- Professional development opportunities.
- Competitive salary, pension scheme, hybrid working
If you’re a values-driven leader with a passion for social care, we’d love to hear from you. Join us in shaping the future of PBS4 and delivering meaningful support that changes lives.
C1OO
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Chief Operations Officer (COO) employer: Bank of America
Contact Detail:
Bank of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operations Officer (COO)
✨Tip Number 1
Familiarise yourself with the Positive Behaviour Support (PBS) principles and how they apply to operational management in social care. This knowledge will not only help you understand our mission but also demonstrate your commitment to our values during discussions.
✨Tip Number 2
Network with professionals in the social care sector, especially those with experience in neurodisabilities. Engaging with industry peers can provide insights into current challenges and innovations, which you can bring to the table when discussing your vision for PBS4.
✨Tip Number 3
Prepare to discuss your previous experiences in leading teams through change and transformation. Highlight specific examples where you've successfully implemented operational improvements or fostered a culture of inclusion and accountability.
✨Tip Number 4
Research the latest trends and regulations in social care, particularly those related to CQC compliance. Being well-versed in these areas will show that you're proactive and ready to ensure PBS4 meets and exceeds industry standards.
We think you need these skills to ace Chief Operations Officer (COO)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Chief Operations Officer position at PBS4. Tailor your application to highlight your relevant experience in social care and leadership.
Craft a Compelling CV: Your CV should clearly outline your senior leadership experience, particularly in social care and Neurodisability services. Use specific examples to demonstrate your operational and strategic leadership skills, as well as your understanding of CQC regulations.
Write a Strong Cover Letter: In your cover letter, express your passion for social care and how your values align with those of PBS4. Highlight your achievements in previous roles that showcase your ability to lead teams, manage change, and drive innovation.
Showcase Your Leadership Style: During the application process, emphasise your leadership style and emotional intelligence. Provide examples of how you've fostered inclusive cultures and supported staff development in your previous positions.
How to prepare for a job interview at Bank of America
✨Understand the Organisation's Values
Before your interview, take some time to research PBS4's values and mission. Be prepared to discuss how your leadership style aligns with their commitment to person-centred support and Positive Behaviour Support principles.
✨Showcase Your Strategic Vision
As a COO, you'll need to demonstrate your ability to shape and implement strategic plans. Prepare examples of how you've successfully developed operational strategies in previous roles, particularly in social care or similar sectors.
✨Highlight Your People Management Skills
PBS4 values a positive and empowering culture. Be ready to share your experiences in recruiting, developing, and retaining high-performing teams, as well as how you foster an inclusive environment that motivates staff.
✨Prepare for Regulatory Discussions
Given the importance of compliance in this role, brush up on CQC regulations and be prepared to discuss how you've ensured regulatory compliance in past positions. This will show your understanding of the operational landscape in social care.