Agency Management Operations Officer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description: Primary contact/coordinator for internal and external business partner and issuer requests and inquiries related to complex and sensitive syndicated or club credit facilities for which Bank of America acts as Administrative Agent. Has advanced knowledge of credit products and syndication process and governing documents, including highly complex unsecured/secured credits and troubled deals. Reviews and comments on loan agreement drafts for clarity, agency issues, and operational feasibility to ensure that final documents are workable for all parties; closes new deals, amendments, waivers, and consents. Identifies and strategically resolves, through recommendation, highly complex issues related to portfolio; is considered a critical thinker. Functions independently with minimal supervision. Maintains database of deal-specific contacts; disseminates financial/compliance information; impartially communicates with investors; works with counsel (in-house and outside); arranges meetings for issuer/investors. Is considered an expert on agent-related matters and is a resource to others; effectively manages workload and properly balances risk against reward. Is highly client focused and actively demonstrates excellent influencing skills. Exhibits professional maturity; shows promise of being a solid manager given demonstrated leadership capabilities. This job is responsible for preparing and reviewing documentation in accordance with bank policies and procedures to facilitate closings with the client.

Key responsibilities include working on routine to more complex documentation as assigned and interfacing working with company vendors, legal counsel, line partners, and clients to ensure world-class documentation accuracy.

Responsibilities:

• An opportunity has arisen to join the Agency Management Team. We are an established team of 4 people based in our Bromley office, with daily interaction with our Booking and Servicing & Ops teams.
• The team is core to our product offering as a firm and is an integral part of the global Syndicated & Corporate Lending Operations for the Bank.
• The Agency Management Team is responsible for performing the Facility and Security Agent roles on all EMEA Syndicated Credit Agreements where a Bank of America entity is either the main Facility Agent or a Sub Agent.
• The team scope cuts across both syndication, export credit finance and leasing deals.
• You will manage your own portfolio of agency deals.
• You will support the Regional Ops Head and your team lead as one of the Senior persons on the team.
• You will be responsible for the day-to-day resolution of complex problems and the execution of complex transactions.
• You will review all credit agreements where we are agent in line with the Bank risk appetite and Loan Market Association agency provisions.
• You will have the ability to work under tight deadlines.
• You will build influential relationships with key leaders across the enterprise and industry.
• You will be responsible for communication and compliance with regulatory requirements.
• You will become familiar with and liaise between several lines of business with particular focus on Leverage Finance partners and debt trading.
• You will be the first point of contact for clients of the business and lenders.

What we are looking for:

• Debt Trading and ClearPar system knowledge beneficial.
• Ability to coordinate with multiple stakeholders and conflicting priorities.
• Ability to manage timelines, display sound judgment, and identify points for escalation.
• Collaborative, experienced in working with business partners to achieve goals and successfully complete projects.
• You will have previous agency management and/or document experience specific to the syndication loan market space.
• You will have experience liaising with internal partners up to executive level.
• Negotiation experience will be essential in this role.
• You will have experience as a project or deal coordinator in a previous role.
• Act as point of escalation and handle responsibilities.
• Loan IQ experience would be an advantage.

Skills that will help:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Prioritization
• Adaptability
• Business Acumen
• Oral Communications
• Written Communications
• Research

Benefits of working at Bank of America:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.