Senior Team Manager Anti-Money Laundering (Client Refresh) in Belfast

Corporate Title: Up to Director

Location: Belfast

Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

About Bank of America in Belfast: Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We are committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support - key functions that safeguard the integrity of the international financial system.

Job Description: The EMEA Anti-Money Laundering (AML) Refresh Operations organization is part of Global AML and Onboarding Operations, hiring a Senior Team Manager to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The Senior Team Manager will support the end-to-end client AML/KYC refresh of our clients supporting both Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

Responsibilities:

• Leading a team of Refresh analysts responsible for completing AML Client Refresh following Anti Money Laundering Know Your Customer/Client Due Diligence procedures.
• Ensure AML KYC/CDD is completed in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• Manage a complex portfolio of KYC/CDD reviews.
• Manage a team conducting KYC/CDD checks on clients that are a part of standard Refresh cycles or outside of the standard client Refresh cycles due to a change in client or jurisdictional requirements.
• Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfil refresh requirements.
• Perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• Help manage the work allocation across the wider group.
• Lead projects and initiatives that impact the wider group.
• Participate in internal/external Audits and Quality checks.
• Ensure that the team works efficiently towards meeting all targets and that management protocols for the team are held (e.g. regular team meetings, 1:1s, performance reviews etc).
• Coach individuals and develop talent within the team.
• Champion diversity and promote a culture of mutual respect.
• Provide timely escalations to ensure timelines and quality targets are met.

What we are looking for:

• Proven previous experience in operations and production teams.
• Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes).
• Experience performing in a process-oriented production environment that changes periodically.
• Ability to organise work, prioritise tasks and handle multiple assignments simultaneously.
• Experience leading an operational team and in developing and coaching individuals.
• Ability to contribute to our Operational Excellence culture and framework.
• Excellent verbal and written communications skills.
• Thrives and develops a collaborative team environment.

Benefits of working at Bank of America:

• UK Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.