Business Control Manager in Belfast

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

About Bank of America in Belfast: Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We are committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support - key functions that safeguard the integrity of the international financial system.

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The position ensures adherence to enterprise-wide standards by executing LOB or ECF processes and tools. Key expectations include implementing quality assurance and quality control processes through ongoing monitoring and testing of controls, identifying issues and recommending improvements, and developing action plans with defined milestones.

Responsibilities:

• Manage the performance and productivity of In-Line Quality Assurance (ILQA) team members conducting or coordinating Quality Assurance reviews.
• Ensure timely execution of Quality Assurance activities, including control execution, case assignment, and results reporting.
• Support initiatives aimed at enhancing the success of the Quality Assurance program.
• Provide support during Regulatory Exams, Internal Audits, and other Monitoring & Inspection reviews.
• Capture and analyse data relevant to inspection metrics to support governance activities and dashboard reporting.
• Conduct regular routines with key stakeholders across Global Banking & Global Markets (GBGM) AML Operations, Global Financial Crimes, Risk, and Technology.
• Demonstrate strong collaboration, influencing, and relationship management skills.
• Coordinate and partner with GAOO support teams and stakeholders to ensure end-to-end process engagement and timely implementation of changes.
• Review and govern proposed changes to operational procedures and processes through established governance forums.

Additional Skills:

• Experience: Proven experience in Quality Control/Assurance Testing, Risk Control Self-Assessment (RCSA), internal audit, risk management, compliance, or similar business control roles.
• Robust and proven experience in leading highly productive teams in fast-paced environments.
• Diverse experience across multiple lines of business and functions.

Technical & Analytical Skills:

• Strong research and analytical capabilities with ability to prioritise effectively.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Familiarity with AML regulations and processes (preferred).

Leadership & Communication:

• Excellent written and verbal communication skills, including ability to tailor messaging for senior management.
• Strong presentation skills to deliver clear, concise, and influential recommendations.
• Ability to interact with all organisational levels and prepare executive-level reporting.

Core Competencies:

• Critical thinking and problem-solving skills for escalations.
• Robust organisational skills and attention to detail.
• Ability to work independently with minimal guidance and influence stakeholders.

Benefits of working at Bank of America:

• UK Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.