Senior Operations Control Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

The Global AML Operations (GAO) Organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. The High-Risk Detection Group is part of AML Operations supporting Global Banking (GB), Global Markets (GM), Consumer & Small Businesses LOBs with responsibility to detect high risk within the business scope through ongoing monitoring and due diligence. This is managed through 4 Functional teams: AML Screening, Periodic Transaction Monitoring, Enhanced Client Diligence and Sanctions Monitoring. This role is to lead the high number of concurrent Corporate Audits, Regulatory Exams, and Internal Audit issues.

You will be responsible for interaction with regulators globally (local and FRB/OCC). You will be responsible for planning and managing all exams and corporate audits across HRD both direct and indirect but impacting HRD. You will be partnering with the AML Audit and Exam team to ensure we have the right oversight for all programs underway including ensuring all comms are managed centrally. You will work alongside functional leads to both answer and manage the communication with Global Regulators and internal Audit Partners. You will provide regular reporting to senior leadership on status and ongoing planning for up-and-coming Exams. You will be responsible for internally testing the team’s processes to identify opportunities for improvement and working with the leaders on planning and implementation for suggested changes including; Designing, measuring, Monitoring, and reporting controls. You will be responsible for operationalizing policies and standards.

What we are looking for:

• Business Controls lead with experience in Audit and Exam Management capacity covering at a senior level.
• Will have worked in the Regulatory space across multiple lines of business understanding the requirements of both regulatory framework and the business.
• Global Regulatory experience with advantage of having worked in AML space.
• Ability to interpret and build practical method for delivery on new Laws Rules and Regs.
• Ample executive presence and excellent communication skills.
• Advanced PowerPoint Skills to build and present data in an informative, structured, and smart format.

Benefits of working at Bank of America:

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.