At a Glance
- Tasks: Lead IT operations and enhance technology for a seamless guest experience.
- Company: Join Individual Restaurants, known for exceptional service and memorable dining experiences.
- Benefits: Enjoy 50% off food, financial wellbeing tools, and opportunities for career growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by ensuring reliable tech in a vibrant hospitality environment.
- Qualifications: Proven experience in IT leadership and strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
At Individual Restaurants, we create more than great food; we deliver memorable experiences. With a portfolio including Piccolino, Restaurant Bar & Grill, and Riva, our restaurants are built on energy, quality, and exceptional service. Behind every great service is technology that just works. We’re looking for a Head of Technology to ensure our systems support our teams seamlessly both in our restaurants and across our support centre.
The Role
This is a hands‑on leadership role focused on keeping our technology simple, reliable, and effective in a fast‑paced, multi‑site hospitality environment. You’ll lead our IT operations, support our teams day‑to‑day, and drive continuous improvements ensuring technology enhances both the guest and team experience.
What You’ll Be Doing
- Technology & Systems
- Oversee and maintain a stable, efficient IT environment across all sites
- Manage core business systems and in‑house applications
- Support and improve cloud‑based platforms (Microsoft 365 / Azure)
- Ensure systems are practical, user‑friendly, and fit for purpose
- Operations & Service Delivery
- Lead IT support and service delivery across restaurants and support centre
- Ensure minimal disruption to service through reliable systems
- Manage incidents, performance, and continuous improvement
- Maintain business continuity and recovery processes
- Guest Experience & Innovation
- Support technology that enhances the guest journey (e.g., bookings, payments, engagement tools)
- Identify opportunities to improve efficiency through automation and smart use of data
- Introduce new tools where they add clear operational value
- Vendors & Stakeholders
- Manage key IT suppliers and partners, ensuring strong service and value
- Work closely with operations and central teams to deliver practical solutions
- Support cost‑effective technology decisions
- Risk & Compliance
- Maintain good practice in data protection and system security
- Work with partners to manage IT risk and compliance requirements
- Build awareness of best practices across the business
About You
You understand how important reliable tech is in a busy hospitality environment and you know how to keep things running smoothly.
You’ll Bring
- Experience in a senior IT or technology leadership role
- Strong background in IT operations, infrastructure, and support
- Experience managing third‑party vendors and services
- A practical, hands‑on approach with strong problem‑solving skills
- Confidence working with both technical teams and operational stakeholders
- Experience with Microsoft 365 and cloud‑based environments
Nice To Have
- Experience in hospitality, retail, or multi‑site businesses
- Exposure to system improvements or technology change projects
Why Join Us?
Technology plays a key role in supporting the pace and energy of our restaurants—from the kitchen to the front of house.
In Return, You’ll Receive
- 50% off food and drink across our restaurants (for you and up to 8 guests)
- Support through The Drinks Trust
- Financial wellbeing tools via Wagestream
- Enhanced family leave and healthcare support
- Opportunities to grow within a leading hospitality group
Join Us If you’re passionate about making technology work simply and effectively in a fast‑moving hospitality environment, we’d love to hear from you. Apply now and help power great experiences across our restaurants.
Head of Technology in Manchester employer: Bank Birmingham
At Individual Restaurants, we pride ourselves on creating memorable experiences through exceptional service and quality food. As a Head of Technology, you'll thrive in a dynamic work culture that values innovation and teamwork, with ample opportunities for professional growth within our leading hospitality group. Enjoy unique benefits such as 50% off food and drink across our restaurants, financial wellbeing tools, and enhanced family leave, all while contributing to a seamless technology experience that enhances both guest and team satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements in IT. This is your chance to demonstrate how you’ve made technology work effectively in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Be ready to discuss how you can enhance their systems and improve guest experiences. Tailor your answers to show you understand their specific needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Head of Technology in Manchester
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let us see your enthusiasm for technology in the hospitality sector. Share examples of how you've made tech work seamlessly in previous roles, especially in fast-paced environments like ours.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in IT operations and leadership. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and how it relates to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bank Birmingham
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365 and Azure. Be ready to discuss how you've used these tools in previous roles to enhance operations and improve guest experiences.
✨Showcase Your Leadership Style
As a Head of Technology, your leadership approach is crucial. Prepare examples of how you've led IT teams in fast-paced environments, focusing on problem-solving and supporting staff. Highlight any successful projects where your leadership made a difference.
✨Understand the Hospitality Landscape
Familiarise yourself with the hospitality industry, particularly how technology impacts guest experiences. Be prepared to discuss trends and innovations that could benefit the company, showing that you’re not just tech-savvy but also industry-aware.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world challenges, like managing IT incidents or improving system efficiency. Think through potential scenarios and how you would address them, demonstrating your hands-on approach and strategic thinking.
