At a Glance
- Tasks: Oversee IT services and deliver tech projects across our restaurant sites.
- Company: Join Individual Restaurants, where we create memorable dining experiences.
- Benefits: Competitive salary, hybrid working, 50% off food, and healthcare cover.
- Other info: We value diverse backgrounds and encourage all to apply.
- Why this job: Shape technology in a leading hospitality group and make a real impact.
- Qualifications: Experience in multi-site IT management and familiarity with Microsoft 365 and Azure.
The predicted salary is between 60000 - 70000 £ per year.
At Individual Restaurants we create more than great food.
We deliver memorable experiences.
Our portfolio includes Piccolino, Restaurant Bar & Grill and Riva, and our restaurants are built on care, craft and exceptional service.
The role
This is a practical, delivery-focused role.
You will own the day-to-day of our IT services across all our sites and the support centre, and you will deliver the technology projects on our roadmap, from new venue builds to system upgrades.
Our Fractional CTO sets the technology strategy and architecture direction, and you will work closely with them to turn that into practical delivery.
- What You Will Be Doing
- Service delivery
- Keep our IT services running reliably across restaurants and the support centre.
- Manage the service desk, incidents, changes and SLAs.
- Maintain business continuity, backup and recovery plans.
- Provide clear operational reporting to the Finance & Technology Director.
- Project delivery
- Lead IT build-outs for new venues, from procurement to go-live.
- Deliver system upgrades and refreshes across EPOS, Wi Fi, booking and payments.
- Turn the Fractional CTO's strategy and roadmap into delivery plans and actions.
- Champion practical automation and Copilot use where it makes life easier for our teams.
- Vendors and stakeholders
- Manage day-to-day relationships with our IT suppliers, MSPs and partners.
- Own contract renewals, performance reviews and service-level management.
- Work with operations, marketing, finance and central teams to deliver practical solutions.
- Cyber and compliance
- Run our day-to-day cyber controls: patching, MFA, endpoint management, backups.
- Maintain operational alignment with UK GDPR, PCI DSS and Cyber Essentials.
- Act as first-line response for incidents; elevate strategy calls to the Fractional CTO.
About You
- You will bring
- Experience running IT in a multi-site hospitality, retail or leisure business.
- Comfort with Microsoft 365 and Azure in production.
- Practical experience with EPOS, Wi Fi, booking and payment systems.
- Confidence managing suppliers, MSPs, budgets and small teams.
- A pragmatic, solutions-focused approach and a service mindset.
- Comfort working alongside a Fractional CTO on strategy and translating it into delivery.
- Nice To Have
- Direct experience in a Manchester-area hospitality or leisure operator.
- New site opening or mobilisation experience.
- Prior exposure to Copilot, Power Platform or other practical automation.
- ISO 27001, Cyber Essentials or PCI DSS operational delivery experience.
Don't tick every box? Apply anyway. We hire for judgement and trajectory as well as track record.
What We Offer
Technology plays a key role across our restaurants, from the kitchen to the front of house, and you will have real scope to shape how it runs day to day.
- In Return, You Will Receive
- Salary £60k to £70k, reviewed annually.
- Hybrid working, mix of Manchester support centre and site visits, with flexibility around how you arrange your week.
- Enhanced maternity, paternity and adoption leave.
- 50% off food and drink across our restaurants (for you and up to 8 guests).
- Wagestream, early access to earned wages.
- Healthcare cover and access to The Drinks Trust (hospitality industry charity offering financial and wellbeing support).
- Opportunities to grow within a leading hospitality group.
- Our process
We use a structured interview process with a diverse panel.
We will share the questions in advance so you can prepare on your own terms.
Expected stages: a 30-minute screening conversation, then a 60 to 90 minute interview with the hiring manager and Finance & Technology Director, then a final-stage meeting with our Fractional CTO.
We will give feedback at every stage.
Adjustments
We want this process to be accessible.
If you would benefit from adjustments at any stage, questions in advance, an interview in writing, scheduling around caring responsibilities, or anything else, email name@individualrestaurants. com before you apply.
We will work with you.
Joining us
Individual Restaurants is committed to building a team that reflects the communities we serve.
We particularly welcome applications from people currently underrepresented in technology and hospitality leadership.
If you are interested in making technology work simply and effectively in a hospitality business that cares about its food and its teams, we would love to hear from you.
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Group IT Manager in Manchester employer: Bank Birmingham
Individual Restaurants is an outstanding employer, recognised as one of The Sunday Times' Best Places to Work for 2024 and 2025. With a strong focus on employee development through our bespoke RISE programme, we offer comprehensive benefits including generous discounts, enhanced family leave packages, and a supportive work culture that encourages career growth and community involvement. Join us in creating memorable dining experiences while enjoying a rewarding workplace that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Group IT Manager in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bank Birmingham values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bank Birmingham might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Group IT Manager in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bank Birmingham.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bank Birmingham. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bank Birmingham
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
