At a Glance
- Tasks: Monitor alarms and provide top-notch customer support in a dynamic team environment.
- Company: Join Banham, a family-run security business celebrating 100 years of excellence.
- Benefits: Enjoy competitive salary, generous leave, and perks like gym discounts and training opportunities.
- Other info: Flexible shift patterns with great career growth potential and a focus on employee well-being.
- Why this job: Make a real difference in customer safety while developing your skills in a supportive atmosphere.
- Qualifications: Customer service experience and a calm, professional approach are essential.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking a controller to join our Alarm Receiving Centre Team at our Head office. If you enjoy helping and supporting customers and have a calm and professional manner as well as good attention to detail, can monitor alarms to the highest standard, and provide effective telephone responses to customers, then this could be the perfect role for you.
Working on rotating weekly shifts (days and nights), our alarm receiving centre controllers at Banham are integral to the monitoring service and support we provide our customers 24/7, 365 days of the year.
Who are we? Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham? Your previous experience within a customer service focused role will enable you to:
- Bring an excellent telephone manner, offering professionalism and calm manner when answering all Banham Group calls.
- Provide excellent customer service on all calls.
- Work within a team or independently and process alarm activations in a timely and accurate manner in line with all company standards.
- Liaise with emergency services, customers, internal departments, and out-of-hours service engineers.
- Ensure accuracy and good attention to detail when inputting data, processing and reviewing daily reports as well as undertaking routine checks.
- Ability to monitor high-profile CCTV accounts - you will need to hold an SIA PSS CCTV License to facilitate this (If you do not currently hold the accreditation, you will need to achieve this within 3 months of joining which we will support with).
- Willing to learn and be trained in Keyholding.
- Adhere to all company policies and procedures.
- Communicate any trends, changes, and serious issues to your Manager/Supervisor.
- Take ownership of the customer in all aspects relating to service delivery and customer satisfaction.
- Understand that discretion and confidentiality are paramount.
NB - this is shift based work - working rotating week on week off 12hr shifts of nights and days. (Days 6am-6pm and Nights 6pm-6am)
What will you get in return? You will be entitled to a competitive salary of £28K PA and a great range of benefits including:
- 23 Shift days Annual Leave
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Controller - Alarm Receiving Centre (ARC) in London employer: Banham
At Banham, we pride ourselves on being a family-owned business that values collaboration and employee development. Our Alarm Receiving Centre team enjoys a supportive work culture with opportunities for training and internal mobility, ensuring that our staff can grow and thrive in their careers. With competitive benefits, including generous annual leave, medical cover, and a commitment to community engagement, Banham is an excellent employer for those seeking a meaningful and rewarding role in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Controller - Alarm Receiving Centre (ARC) in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Controller - Alarm Receiving Centre (ARC). Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Banham. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Controller - Alarm Receiving Centre (ARC) candidates.
✨Directly Apply to Banham
Don’t forget to apply for the Controller - Alarm Receiving Centre (ARC) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Banham.
We think you need these skills to ace Controller - Alarm Receiving Centre (ARC) in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Banham. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Banham.
How to prepare for a job interview at Banham
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Banham.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Banham.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Banham.
