At a Glance
- Tasks: Assist in running the showroom and provide top-notch customer service.
- Company: Join Banham, a family-run security solutions business celebrating 100 years of excellence.
- Benefits: Enjoy a competitive salary, generous leave, and great perks like gym discounts and training opportunities.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Be part of a collaborative team and make a real impact in customer security.
- Qualifications: No specific qualifications needed, just a passion for helping customers and learning.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a Showroom Sales Assistant / Bench Locksmith for our Showroom in Guildford. The role will involve assisting in the day to day running of the showroom, ensuring customer service is kept to a high standard with a positive customer response. Providing confident and clear advice on all products as well as upselling and maximising sales in all areas. Interacting with customers either face to face, phone or email and maintaining the Banham image to the highest standard. Acting as a bench locksmith as required, including key cutting, servicing and pinning up locks.
Who are we? Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham?
- Assist in the day to day running of the Showroom, including Showroom Opening and Closing procedures and all general daily showroom checks and processes.
- Always provide the highest levels of customer service to Banham customers.
- Provide accurate advice and recommendations on all products in the Banham range including but not limited to locks, safes, registered keys, gates, grilles and security doors.
- Provide customer awareness of our survey services and knowledge of booking them.
- Provide knowledge and leads for contract services as well as cylinder upgrade services.
- Maximise sales opportunities with Retail and Trade clients both face to face and over the phone to generate revenue as well as increase awareness of the full range of Banham Services and products available for customers.
- Work as part of the showroom team driving to ensure that all KPI targets (such as sales and survey leads) are being achieved.
- Follow company procedures and rules, especially in relation to key cutting and key registration always upholding the integrity of our security measures.
- Work as part of a team to ensure that targets for sales, surveys taken, and customer service are exceeded.
- Process customer payments and orders.
- General bench locksmith work including pinning up cylinders, assembling locks, cutting keys by hand and by machine.
- Service and repair locks that are brought to the showroom by customers, and advise on the proper maintenance as necessary.
- Maintain accurate stock counts, performing stock checks and addressing errors when it comes to components and lock sub-assemblies.
- Ensure that locks and components are booked out on our computerised systems to maintain accurate stock levels.
- Flexibility to cover other Showrooms on an ad hoc basis.
What will you get in return?
- Competitive salary of £28,000 PA and a great range of benefits including:
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Showroom Sales Assistant / Bench Locksmith - Guildford employer: Banham
As a Controller at our Alarm Receiving Centre, you will join a dynamic team dedicated to ensuring safety and security for our clients. We offer competitive pay, comprehensive training, and opportunities for career advancement in a supportive work environment that values teamwork and employee well-being. Located in a vibrant area, our company fosters a culture of respect and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Sales Assistant / Bench Locksmith - Guildford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Banham, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Banham!
We think you need these skills to ace Showroom Sales Assistant / Bench Locksmith - Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Banham, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Banham and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Banham that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Banham
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
