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- Tasks: Join our team to maintain and service security systems, ensuring customer safety.
- Company: Banham, a family-run security company with a rich history since 1926.
- Benefits: Competitive salary, generous leave, medical cover, and training opportunities.
- Why this job: Make a real difference in people's lives by enhancing their security.
- Qualifications: 5+ years as a Security Service Engineer with strong problem-solving skills.
- Other info: Dynamic work environment with opportunities for career growth and community involvement.
The predicted salary is between 38000 - 46000 £ per year.
Join London's leading and most prestigious Security company as a Fire and Security Service Engineer. Banham is seeking a highly skilled, experienced and dedicated Fire and Security engineer to join our established aftercare service team. This is a field engineering role to respond to both pre-arranged and emergency response calls. As a highly skilled and dedicated Security System Service Engineer you will be responsible for providing exceptional service and support to ensure the ongoing functionality and reliability of our customers' security systems.
This role requires strong technical expertise of various intruder alarm systems, alongside working in the field combined with excellent problem-solving abilities, and a commitment to delivering superior customer service. This is a fantastic opportunity to join an established team who are integral to supporting our purpose at Banham which is to make people feel safe and secure.
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference.
We are keen to connect with engineers that have a passion for what you do, a drive to go above and beyond, and able to deliver excellent customer service putting the customer at the forefront of everything you do. Combined with a minimum of 5 years experience working as a Security Service Engineer with various security systems.
Key strengths:
- Proficiency in servicing and maintaining intruder alarm systems whilst also having some knowledge of broader electronic security systems: CCTV, entry and access control systems and fire alarms.
- Evidence Problem-Solving: Strong trouble shooting and problem-solving abilities, with a methodical approach to diagnosing and resolving technical issues.
- Knowledge of regulatory standards.
- Able to diagnose and resolve technical issues with security systems, including identifying faults, conducting repairs, and restoring functionality in a timely manner.
- Can recommend and implement system upgrades and enhancements to improve performance, reliability, and security in accordance with client requirements.
- Monitor alarm signals and alerts from customer sites, investigate any triggered alarms, and take appropriate action to address potential security threats.
Typical day:
- Conducting scheduled maintenance visits to inspect and service intruder alarm systems, including testing sensors, control panels, and communication devices.
- Provide technical support and assistance to customers via phone, email, or on-site visits, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Maintain accurate records of all service activities, including maintenance visits, repairs, upgrades, and customer interactions, utilising company software and databases.
Role Requirements:
- Established experience as a Security Service Engineer, with knowledge of Intruder Alarm equipment, CCTV, Fire Alarm equipment and Access Control.
- You must hold a UK driving licence with no more than 6 points.
- Be able to work 1 in every 6 weekends - day time hours. (Paid Standby and commission on call outs).
- Pass an enhanced DBS to facilitate working in Schools and sites that support vulnerable people.
- Able to work at height.
What will you get in return?
- Highly competitive salary of £38-46K PA (dependent on Experience) with OTE of up to £50K PA.
- 33 days Annual Leave (includes bank holidays).
- Sick Pay that increases with length of service.
- Subsidised Private Medical Cover after completing and passing probationary period.
- Annual season ticket loan & Banham interest-free loan.
- Cycle to work & Home & Tech scheme (up to the value of £2k).
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply).
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries.
- Auto-enrolment into our pension scheme.
- Training and development opportunities (including day releases for studies/exams).
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens).
- Up to 50% off Banham products.
- Banham Social Events.
- Employee recognition rewards and moments of magic prizes.
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP) providing access to a 24/7 free, confidential advice service for help with personal and professional problems.
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity.
Fire & Security Service Engineer in London employer: Banham Security
Contact Detail:
Banham Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, bring along examples of your work. We’re talking about photos of installations, testimonials from happy customers, or even a quick demo of your troubleshooting skills.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up on job boards. Reach out directly to companies you admire, like Banham, and express your interest. A well-timed email can make all the difference, and we love seeing passionate candidates who take the initiative!
✨Tip Number 4
Prepare for the interview! Research common questions for Fire & Security Service Engineer roles and practice your answers. We want to see your problem-solving abilities shine, so think of specific examples where you’ve tackled challenges head-on. And remember, apply through our website for the best chance!
We think you need these skills to ace Fire & Security Service Engineer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about becoming a part of our team at Banham.
Tailor Your CV: Make sure to customise your CV to highlight your experience with security systems, especially intruder alarms and CCTV. We love seeing how your skills align with what we do, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Banham Security
✨Know Your Stuff
Make sure you brush up on your technical knowledge of intruder alarm systems, CCTV, and fire alarms. Be ready to discuss specific systems you've worked with and any troubleshooting experiences you've had. This will show that you're not just a candidate, but a knowledgeable engineer who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you diagnosed a problem quickly or implemented an upgrade that improved system performance. Banham values engineers who can think on their feet, so be ready to share your success stories!
✨Customer Service is Key
Since this role is all about providing exceptional service, come prepared with examples of how you've gone above and beyond for customers. Highlight your commitment to customer satisfaction and how you ensure clients feel safe and secure with their systems.
✨Embrace the Company Culture
Familiarise yourself with Banham's core values: Family, Pride, Trust, Leadership, and Making a Difference. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you fit into their culture can set you apart from other candidates.