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- Tasks: Support the Showroom Manager and ensure top-notch customer service in a dynamic environment.
- Company: Join Banham, a family-run security solutions business with a rich history since 1926.
- Benefits: Enjoy a competitive salary, generous leave, and perks like gym discounts and personal accident insurance.
- Why this job: Be part of a collaborative team that values growth, learning, and making a difference.
- Qualifications: Strong customer service skills and the ability to thrive under pressure are essential.
- Other info: Full-time role with opportunities for training and development, plus exciting social events.
The predicted salary is between 31000 - 33000 £ per year.
We are seeking an assistant manager for our Head Office Showroom in Earlsfield. The role will be to support the Showroom manager in the day-to-day running of the showroom, ensuring customer service is kept to a high standard with a positive customer response. You will be responsible for the management of the Showroom in the absence of the manager, providing confident and clear advice on all products as well as upselling and maximising sales in all areas. Interacting with customers, engineers, and Head Office staff either face to face, by phone or email and maintaining the Banham image to the highest standard.
Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
- Excellent customer service & client management skills.
- Able to work under pressure and to deadlines.
- Be proactive, flexible and have the drive to continuously improve.
- Good at prioritising tasks.
- Excellent communication both written and verbal.
- Be courteous, helpful, and professional in whatever circumstance.
- Be confident, thorough, and collaborative.
- Keen to learn and be able to adapt to Banham systems.
- Able to follow rules and procedures and understand the importance of them.
- Comfortable working as part of a team but also at times on their own.
- Ability to follow instructions and health and safety procedures.
- Confident and willing to work to a high calibre.
- Be able to communicate effectively with colleagues, engineers, and managers.
- Innate problem solver.
NB - This role is site-based full time working 5 days out of 6 (Mon - Saturday) 8:30am - 5:30pm and 8:30am - 1pm on Saturdays. Excludes Bank holidays and Sundays.
What will you get in return?
- You will be entitled to a competitive salary of £31,000-33,000 PA and a great range of benefits including:
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Gym discount of up to 25%
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
Assistant Showroom Manager - Earlsfield in London employer: Banham Security
Contact Detail:
Banham Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Showroom Manager - Earlsfield in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Banham's values and mission. This way, you can show how you align with their family-oriented approach and commitment to customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers and colleagues, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled challenges. Banham loves proactive team players who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Banham family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Showroom Manager - Earlsfield in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent customer service and client management skills in your application. We want to see how you can keep our customers happy and engaged, so share any relevant experiences that showcase your ability to provide top-notch service.
Be Clear and Confident: When writing your application, be clear and confident in your communication. Use straightforward language and make sure to convey your enthusiasm for the role. We love candidates who can express themselves well, both in writing and verbally!
Tailor Your Application: Take the time to tailor your application specifically for the Assistant Showroom Manager position. Mention how your skills align with our core values of Family, Pride, Trust, Leadership, and Making a Difference. This shows us that you understand what we stand for and are a good fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Banham and what we’re all about.
How to prepare for a job interview at Banham Security
✨Know the Banham Values
Before your interview, take some time to familiarise yourself with Banham's core values: Family, Pride, Trust, Leadership, and Making a Difference. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As an Assistant Showroom Manager, excellent customer service is key. Prepare to discuss past experiences where you provided outstanding service or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the showroom, such as upselling products or handling customer inquiries, to showcase your verbal skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the showroom. This shows your genuine interest in the role and helps you assess if Banham is the right fit for you.
