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For Companies At a Glance
- Tasks: Join our Customer Care team and provide exceptional support to customers.
- Company: Banham, a family-run business with a century of security expertise.
- Benefits: Competitive salary, 33 days annual leave, and opportunities for growth.
- Other info: Dynamic work environment with a focus on training and internal mobility.
- Why this job: Be part of a collaborative team that values your contributions and development.
- Qualifications: Customer service experience and good geographical knowledge of London preferred.
The predicted salary is between 28500 - 28500 £ per year.
We’re on the lookout for a friendly and committed individual to become part of our Customer Care team within our Trade department. If you excel in dynamic environments, communicate with clarity and confidence, and take pride in providing exceptional customer care, we’d love to connect with you. Help us continue to deliver high‑quality support and foster meaningful customer relationships.
Responsibilities & Qualifications
- Knowledge of locks/products, especially Banham (preferred not essential).
- Experience with PSO / FSM systems (preferred not essential).
- Experience delivering fantastic customer service within an operational environment.
- Good geographical knowledge of the Southeast, Inner and Greater London.
- Good knowledge of Microsoft Excel, Word and Outlook.
- Strong diary management skills.
- Proactive and flexible approach to work.
- Can prioritise and plan work under pressure to meet deadlines.
About Banham
Celebrating our centenary, Banham is a family‑owned, family‑run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
Benefits
Competitive salary of £28,500 per annum. 33 days of annual leave, including
Trade Advisor Locks employer: Banham Patent Locks Ltd
Contact Detail:
Banham Patent Locks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Advisor Locks
✨Tip Number 1
Get to know the company! Research Banham and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their family-oriented culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your geographical knowledge! If you’re familiar with the Southeast and London areas, mention it. It’s a great way to demonstrate that you can navigate the region effectively, which is key for a Trade Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Trade Advisor Locks
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Banham.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or knowledge of locks. We love seeing how your background aligns with what we do, so be specific about your skills and achievements!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Banham Patent Locks Ltd
✨Know Your Products
Familiarise yourself with locks and security products, especially Banham. Even if you don't have prior experience, showing that you've done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Organisational Skills
Since strong diary management is key for this role, think of ways you've successfully managed your time and prioritised tasks in the past. Share these experiences to show that you can handle the dynamic environment they offer.
✨Be Proactive and Flexible
During the interview, express your proactive approach to work and your ability to adapt to changing circumstances. Give examples of times when you had to be flexible and how it benefited your team or customers.