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- Tasks: Join our IT Support team to provide 1st line support and manage tickets.
- Company: Banham Group is a leading security company with a commitment to customer service.
- Benefits: Enjoy competitive salary, hybrid work, and perks like EAP and personal accident insurance.
- Why this job: Great opportunity to develop IT skills while making a real impact in a supportive environment.
- Qualifications: Experience in customer service and troubleshooting is essential; teamwork and communication skills are a must.
- Other info: Participate in charity events and enjoy employee recognition rewards.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking an IT Support Engineer to join our IT Support team on a 6 month FTC with possibility of extension subject to business needs. You will be responsible for providing onsite and remote 1st line IT support. Working closely across the wider Banham Group to manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved. Our ideal candidate will have experience in customer service, problem solving, troubleshooting and have great communication and teamwork skills. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? Your experience in a similar role will give you the transferrable skills to: Provide onsite and remote 1st line IT support Manage tickets via the Support desk logging s…
IT Support Engineer 6 mth FTC employer: Banham Patent Locks Ltd
Contact Detail:
Banham Patent Locks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer 6 mth FTC
✨Tip Number 1
Familiarize yourself with common IT issues and solutions, especially those related to Office 365, laptops, desktops, and networking. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Highlight any experience you have with ticketing systems and managing SLAs. Being able to discuss how you've successfully handled support tickets in the past will show that you're ready for the responsibilities of this role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. The ability to communicate effectively and maintain a high degree of customer satisfaction is crucial for this position.
✨Tip Number 4
Research Banham Group and their values. Understanding the company culture and being able to align your answers with their mission will make you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace IT Support Engineer 6 mth FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and troubleshooting. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and teamwork abilities. Mention specific examples of how you've successfully managed IT issues or provided excellent customer service in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to Office 365, Active Directory, and any other relevant software or hardware. This will help the hiring team see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Banham Patent Locks Ltd
✨Showcase Your Customer Service Skills
Since the role emphasizes maintaining a high degree of customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached troubleshooting various IT issues in the past. Highlight your thought process and the steps you took to resolve problems, especially with tools like Office 365, laptops, and networking.
✨Familiarize Yourself with Ticketing Systems
Understanding how to manage tickets via a support desk logging system is crucial. If you have experience with any specific systems, mention them, and be ready to explain how you ensured SLAs and KPIs were met.
✨Communicate Clearly and Effectively
Great communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will demonstrate your ability to work well in a team and with customers.
