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- Tasks: Join our IT Support team to provide 1st line support and manage tickets.
- Company: Banham Group is a leading security company with a commitment to customer service.
- Benefits: Enjoy competitive salary, hybrid work, and perks like EAP and personal accident insurance.
- Why this job: Great opportunity to develop IT skills while making a real impact in a supportive environment.
- Qualifications: Experience in customer service and troubleshooting is essential; teamwork and communication skills are a must.
- Other info: Participate in charity events and enjoy employee recognition rewards.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking an IT Support Engineer to join our IT Support team on a 6 month FTC with possibility of extension subject to business needs. You will be responsible for providing onsite and remote 1st line IT support. Working closely across the wider Banham Group to manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved. Our ideal candidate will have experience in customer service, problem solving, troubleshooting and have great communication and teamwork skills., Your experience in a similar role will give you the transferrable skills to:
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Provide onsite and remote 1st line IT support
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Manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved.
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Maintain a high degree of customer service for all support queries
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Troubleshoot various IT issues such as Office 365 applications, Laptops, Desktops, Mobile Phones, Printers and Networking.
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Configure and deploy desktops, laptops, and mobile phones.
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Administer User Accounts on Active Directory, Microsoft 365 admin, Exchange, One Drive, MS Teams and Business applications
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Escalate issues to Third Party vendor or Internal IT Tech teams
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Publish and Maintain support documentation
You will be entitled to a highly competitive salary of up to £32,000 PA (Pro Rata and DoE) and a great range of benefits including:
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An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
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Personal Accident Insurance Scheme – Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries.
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Minimum of 25 days Annual Leave plus bank holidays*
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Subsidised Private Medical Cover after completing and passing probationary period
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Auto-enrolment into our pension scheme
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Annual season ticket loan & Banham interest-free loan
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Cycle to work & Home & Tech scheme (up to the value of £2k)
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Training and development opportunities (including day releases for studies/exams)
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Hybrid working (dependent on location and role – 3 days office based and 2 days working from home)
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Company equipment tailored to your role (laptop, mobile, additional screens)
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Up to 50% off Banham products
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Banham Social Events
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Employee recognition rewards and moments of magic prizes
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Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
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Sick Pay that increases with length of service
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Byond card – a workplace benefit to access exclusive offers and discounts on your everyday spend.
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Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
IT Support Engineer 6 mth FTC employer: Banham Patent Locks Ltd
Contact Detail:
Banham Patent Locks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer 6 mth FTC
✨Tip Number 1
Familiarize yourself with common IT issues and solutions, especially those related to Office 365, laptops, desktops, and networking. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Highlight any experience you have with ticketing systems and managing SLAs. Being able to discuss how you've successfully handled support tickets in the past will show that you're ready for the responsibilities of this role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. The ability to communicate effectively and maintain a high degree of customer satisfaction is crucial for this position.
✨Tip Number 4
Research Banham Group and their values. Understanding the company culture and being able to align your answers with their mission will make you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace IT Support Engineer 6 mth FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and troubleshooting. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and teamwork abilities. Mention specific examples of how you've successfully managed IT issues or provided excellent customer service in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to Office 365, Active Directory, and any other relevant software or hardware. This will help the hiring team see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Banham Patent Locks Ltd
✨Showcase Your Customer Service Skills
Since the role emphasizes maintaining a high degree of customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached troubleshooting various IT issues in the past. Highlight your thought process and the steps you took to resolve problems, especially with tools like Office 365, laptops, and networking.
✨Familiarize Yourself with Ticketing Systems
Understanding how to manage tickets via a support desk logging system is crucial. If you have experience with any specific systems, mention them, and be ready to explain how you ensured SLAs and KPIs were met.
✨Communicate Clearly and Effectively
Great communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will demonstrate your ability to work well in a team and with customers.
