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- Tasks: Join our Customer Care team and provide exceptional support to our clients.
- Company: Banham, a family-run security solutions provider with a century of experience.
- Benefits: Competitive salary, 33 days leave, hybrid working, and gym discounts.
- Other info: Enjoy training opportunities, social events, and a supportive work environment.
- Why this job: Make a real difference in customer relationships while growing your career.
- Qualifications: Customer service experience and good geographical knowledge of London preferred.
The predicted salary is between 28500 - 28500 £ per year.
We’re on the lookout for a friendly and committed individual to become part of our Customer Care team within our Trade department. If you excel in dynamic environments, communicate with clarity and confidence, and take pride in providing exceptional customer care, we’d love to connect with you. Help us continue to deliver high‑quality support and foster meaningful customer relationships.
Responsibilities & Qualifications
- Knowledge of locks/products, especially Banham (preferred not essential).
- Experience with PSO / FSM systems (preferred not essential).
- Experience delivering fantastic customer service within an operational environment.
- Good geographical knowledge of the Southeast, Inner and Greater London.
- Good knowledge of Microsoft Excel, Word and Outlook.
- Strong diary management skills.
- Proactive and flexible approach to work.
- Can prioritise and plan work under pressure to meet deadlines.
About Banham
Celebrating our centenary, Banham is a family‑owned, family‑run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
Benefits
- Competitive salary of £28,500 per annum.
- 33 days of annual leave, including bank holidays.
- Sick pay that increases with length of service.
- Hybrid working (3 days office based and 2 days WFH).
- Subsidised private medical cover after completing and passing probationary period.
- Annual season ticket loan and Banham interest‑free loan.
- Cycle‑to‑work, home and tech schemes (each up to the value of £2,000).
- Recruitment referral bonus scheme: earning up to £1,000 per successful referral (T&Cs apply).
- Gym discount of up to 25% at over 4,000 gyms, leisure centres and yoga / Pilates studios.
- Auto‑enrolment into our pension scheme.
- Training and development opportunities, including day releases for studies or exams.
- Company equipment tailored to your role (car or van, laptop, mobile, additional screens).
- Up to 50% off Banham products.
- Banham social events.
- Employee recognition rewards and moments of magic prizes.
- Byond card – a workplace benefit to access exclusive offers and discounts on everyday spend.
- Personal accident insurance scheme covering accidents at work and outside of work, including personal attacks and sport‑related injuries.
- An employee assistance programme: a 24/7 free, confidential advice service for help with personal and professional problems, available from day 1 and extends to your family.
- Charity events throughout the year – Banham works with The Royal Marsden Cancer Charity and sponsors the Banham Marsden March since 2010, having raised over £17 million for patients across the UK and the world.
Trade Advisor Locks in City of Westminster employer: Banham Patent Locks Ltd
Contact Detail:
Banham Patent Locks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Advisor Locks in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Banham's history, values, and products. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer care, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic team at Banham.
We think you need these skills to ace Trade Advisor Locks in City of Westminster
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in delivering fantastic customer service. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your commitment to exceptional care.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Confident: When writing your application, communicate clearly and confidently. We appreciate straightforward language that gets to the point, so avoid jargon and keep it simple. This will help us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Banham Patent Locks Ltd
✨Know Your Products
Familiarise yourself with locks and security products, especially Banham. Even if you don't have prior experience, showing enthusiasm to learn about their offerings can impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled challenging situations and maintained a positive attitude, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Mention any tools or methods you use for diary management and planning to show you're proactive and organised.
✨Research the Company Culture
Understand Banham's values of Family, Pride, and Trust. Be prepared to discuss how your personal values align with theirs and how you can contribute to their collaborative environment.