We are looking for an experienced Customer Service Advisor's to join our Aftercare Call team, supporting a discerning customer base including High Net Worth (HNW) clients. The successful candidate will be comfortable handling a high volume of inbound calls, maintaining exceptional service standards under pressure, and providing a personalised, professional experience with every interaction. If you are customer-focused, resilient, and passionate about delivering first-class service, we'd love to hear from you.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust . Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham?
Be comfortable managing a high volume of inbound calls while maintaining the highest standards of service, professionalism, and attention to detail.
You will have a proven ability to build rapport quickly, handle complex customer enquiries with confidence, and deliver a personalised, luxury-level experience at every touchpoint.
Experience of working in a fast-paced environment, you will demonstrate resilience, excellent communication skills, sound judgement, and the ability to balance efficiency with a genuinely consultative and customer-centric approach.
Experience supporting HNW clients is highly desirable, requiring discretion, empathy, and a strong appreciation of premium service expectations.
Passionate about creating outstanding customer experiences, excel under pressure, and take pride in building long-lasting customer relationships through first-class service.
What will...
Call Centre Customer Service Advisor employer: Banham Patent Locks Ltd Careers
Banham is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a rich history of over 95 years in the security industry, employees benefit from extensive training opportunities, competitive salaries, and a comprehensive benefits package, including generous annual leave and health coverage. Located in Swindon, our family-run business fosters a sense of belonging and pride, making it an ideal place for dedicated professionals to thrive and contribute to our mission of ensuring safety and security for our customers.
Contact Details:
Banham Patent Locks Ltd Careers Recruitment Team
