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- Tasks: Lead quality improvement initiatives and elevate performance across manufacturing, engineering, and customer service.
- Company: Join Banham, a family-owned security solutions provider celebrating 100 years of excellence.
- Benefits: Enjoy competitive salary, generous leave, healthcare, and training opportunities.
- Why this job: Make a real impact on quality and customer experience in a dynamic, multi-site role.
- Qualifications: Six Sigma Green Belt and experience in quality management or continuous improvement required.
- Other info: Be part of a collaborative team with strong career growth and community involvement.
The predicted salary is between 42000 - 60000 £ per year.
We are seeking an experienced and proactive Quality & Continuous Improvement Leader that will lead, manage, and elevate quality performance across our entire business, from manufacturing and engineering through to sales, installation, and customer-facing showroom operations. Based at our Willenhall manufacturing facility, the Quality & CI Leader will ensure full compliance with ISO 9001, lead engineering change processes, drive continuous improvement initiatives, and uplift customer experience across all touchpoints. This includes overseeing quality processes in manufacturing, engineering, warehouse operations, field installation teams, and our four public-facing showrooms in the London area. This is a multi-site leadership role requiring strong communication, process ownership, and frequent travel to London for team meetings, audits, and performance reviews.
What will you be doing?
- Quality Management & Compliance
- Own and maintain the company Quality Management System (QMS) in full alignment with ISO 9001
- Lead internal and external audits, corrective actions, and continuous improvement programmes
- Ensure manufacturing, engineering, and supply chain activities meet defined quality standards
- Maintain quality documentation, SOPs, and process controls across all locations
- Implement testing and inspection protocols for high-end locking and security products
- Introduce systems to reduce defects, improve reliability, and support lean manufacturing
- Manage engineering change control (ECN/ECO), ensuring changes are validated, documented, and implemented with minimal disruption
- Partner with engineering to strengthen design-for-quality and root-cause problem solving
- Coordinate cross-functional approvals for product or process changes affecting quality or compliance
- Develop service and quality standards for London-based sales and installation teams
- Introduce metrics and feedback systems to improve installation quality and customer satisfaction
- Support training programmes to ensure best practice and compliance across sales and fitting teams
- Establish consistent service standards across all public showrooms
- Improve customer journey, in-store experience, and post-purchase satisfaction
- Use feedback, complaints data, and survey results to drive operational improvements
- Champion Lean, Kaizen, Six Sigma, or similar methodologies across departments
- Lead cross-functional initiatives to improve productivity, reduce rework, and optimise workflow
- Drive engineering change initiatives that deliver measurable performance improvements
- Measure and report business-wide quality KPIs and implement improvement strategies
- Act as the central quality link between manufacturing, sales, installations, and showrooms
- Mentor teams across the business in quality best practices
- Build strong relationships with Manufacturing, Engineering, Sales, Installation, and Showroom leadership
- Facilitate regular quality review meetings across Willenhall and London sites
What experience you will need to be successful:
- Essential
- Six Sigma Green Belt (or equivalent)
- Significant experience in quality management or continuous improvement within manufacturing, engineering, or consumer products
- Strong working knowledge of ISO 9001 QMS implementation, auditing, and improvement
- Experience managing engineering change control processes in a technical or manufacturing environment
- Proven success driving improvements across multi-site operations
- Strong analytical and statistical analysis capability
- Excellent problem-solving and root-cause analysis skills
- Ability to manage projects independently and influence stakeholders at all levels
- Excellent communication, leadership, and training capability
- Willingness to travel regularly to London
- Experience working with customer-facing teams (sales, service, or retail environments - desirable not essential)
What will you get in return?
- You will be entitled to a competitive salary of up to £60,000 PA (depending on experience) and a great range of benefits including:
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Access to company Healthcare Plan - after successfully passing probation (T&Cs apply)
- Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Quality & Continuous Improvement Leader in Willenhall employer: Banham Group
Contact Detail:
Banham Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Continuous Improvement Leader in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Quality & Continuous Improvement Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent projects, and challenges they face in quality management. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you’ve demonstrated your skills in quality management or continuous improvement. This structured approach will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Quality & Continuous Improvement Leader in Willenhall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management and continuous improvement. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven improvements in previous roles. Quantify your successes where possible, like reducing defects or improving customer satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Banham.
How to prepare for a job interview at Banham Group
✨Know Your ISO 9001 Inside Out
Make sure you’re well-versed in ISO 9001 standards. Be prepared to discuss how you've implemented these in previous roles and how they can be applied at Banham. This shows your proactive approach to quality management.
✨Showcase Your Continuous Improvement Mindset
Bring examples of successful continuous improvement initiatives you've led. Whether it's Lean, Kaizen, or Six Sigma, be ready to explain the methodologies you used and the measurable outcomes achieved. This will highlight your leadership capabilities.
✨Prepare for Cross-Functional Collaboration
Since this role involves working across various departments, think of instances where you've successfully collaborated with teams like engineering, sales, or customer service. Share how you built relationships and drove quality improvements together.
✨Demonstrate Strong Communication Skills
As a leader, effective communication is key. Prepare to discuss how you’ve communicated quality standards and training to teams in the past. Consider role-playing potential scenarios to showcase your ability to influence and mentor others.