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- Tasks: Deliver outstanding customer service and manage appointments in a fast-paced environment.
- Company: Join Banham, a family-run business providing security solutions since 1926.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and great employee benefits.
- Why this job: Make a difference by building strong customer relationships and enhancing their experience.
- Qualifications: Excellent communication skills and experience in customer service are essential.
- Other info: Be part of a collaborative team with opportunities for career growth.
The predicted salary is between 28000 - 39200 £ per year.
We are seeking a dedicated and personable Customer Service Advisor and Administrator to join the Customer Services team. If you thrive in a fast-paced environment, have excellent communication skills, have call volume experience and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support, retention and build strong customer relationships.
Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham? We are looking for a well-organised, enthusiastic individual Customer Service Administrator & Advisor with excellent communication skills to liaise with our customers and engineers via telephone and email effectively. You will be used to dealing with a high number of calls from our customers/suppliers on a daily basis. Whether you're managing the engineer's diaries or booking customers' appointments in, we trust you will use your authoritative decision-making skills to positively leave the customer satisfied.
In addition to these responsibilities, you will also bring:
- Good knowledge of Microsoft Excel, Word and Outlook and IT Literate.
- Experience delivering fantastic customer service within an operational environment.
- Effective diary management skills.
- Be proactive and flexible.
- Can prioritise and plan work under pressure to meet deadlines.
- Willingness to learn and understand the Banham products and services.
What will you get in return? You will be entitled to a competitive salary of £28,000 PA and a great range of benefits including: 33 days Annual Leave.
Customer Service Advisor in London employer: Banham Group
Contact Detail:
Banham Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Banham. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle pressure and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love to see candidates who are personable and enthusiastic, so don’t be afraid to show us who you are. A friendly tone can make a big difference in how we perceive your application.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We want to know about your call volume experience and how you've delivered outstanding customer experiences in the past. Tailoring your application to reflect our job description will help you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re serious about joining our team at Banham.
How to prepare for a job interview at Banham Group
✨Know the Company Inside Out
Before your interview, take some time to research Banham. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family-run business.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing diaries and appointments, be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of how you’ve organised a busy schedule in the past.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your customer service skills. Think about common customer issues and how you would handle them. This is your chance to shine and show that you can leave customers satisfied!