At a Glance
- Tasks: Manage high call volumes and deliver exceptional customer service to HNW clients.
- Company: Join Banham, a family-run security business celebrating 100 years of excellence.
- Benefits: Enjoy competitive salary, generous leave, and perks like gym discounts and training opportunities.
- Other info: Dynamic work environment with opportunities for career advancement and community involvement.
- Why this job: Be part of a team that values collaboration and personal growth while making a real impact.
- Qualifications: Experience in customer service and ability to handle complex inquiries with professionalism.
We are looking for an experienced Customer Service Advisor to join our Aftercare Call team, supporting a discerning customer base including High Net Worth (HNW) clients. The successful candidate will be comfortable handling a high volume of inbound calls, maintaining exceptional service standards under pressure, and providing a personalised, professional experience with every interaction. If you are customer-focused, resilient, and passionate about delivering first-class service, we would love to hear from you.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham?
- Be comfortable managing a high volume of inbound calls while maintaining the highest standards of service, professionalism, and attention to detail.
- You will have a proven ability to build rapport quickly, handle complex customer enquiries with confidence, and deliver a personalised, luxury-level experience at every touchpoint.
- Experience of working in a fast-paced environment, demonstrating resilience, excellent communication skills, sound judgement, and the ability to balance efficiency with a genuinely consultative and customer-centric approach.
- Experience supporting HNW clients is highly desirable, requiring discretion, empathy, and a strong appreciation of premium service expectations.
- Passionate about creating outstanding customer experiences, excel under pressure, and take pride in building long-lasting customer relationships through first-class service.
What will you be doing?
- You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.
- Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
- Managing and answering high call volumes daily (inbound) alongside managing the engineer’s diaries and/or booking customers appointments.
- Identify any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.
- Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
- Utilise our Central Electronic Booking system to manage and optimise engineers’ diaries and installation schedules.
- Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.
- Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.
Working Monday - Friday either 8:30am - 5pm or 9am - 5:30pm (37.5 hrs)
What will you get in return?
- You will be entitled to a competitive salary of up to £30K PA and a great range of benefits including:
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car/Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Call Centre Customer Service Advisor in Earlsfield employer: Banham Group
Banham is an exceptional employer that values its employees as the heart of its family-run business, celebrating a century of providing security solutions. With a strong commitment to employee development, competitive benefits, and a collaborative work culture, Banham fosters an environment where team members can thrive, build lasting relationships, and contribute to meaningful charitable initiatives. Join us in a role that not only offers professional growth but also the chance to be part of a community dedicated to service, quality, and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Customer Service Advisor in Earlsfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Banham Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Banham Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Customer Service Advisor in Earlsfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Banham Group:Your cover letter is your chance to shine! Tell us why you want to work at Banham Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Banham Group!
How to prepare for a job interview at Banham Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
