Administrator - Keyholding 12mth FTC (Maternity Cover) in Earlsfield

We’re looking for an organised and detail-oriented Keyholding Administrator to join our Banham Keyholding Division for a 12mth FTC Maternity Cover. In this vital role, you’ll provide administrative and customer service support to ensure our Keyholding operations run smoothly and efficiently. You’ll be responsible for managing client enquiries, coordinating operational bookings, and maintaining accurate records — all while upholding Banham’s high standards and compliance with industry regulations. This Keyholding Administrator position is ideal for someone who thrives in a highly regulated environment, enjoys problem-solving, and takes pride in delivering excellent service.

What You’ll Do:

• Handle general enquiries and deliver excellent customer service by phone, email, and in person.
• Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.
• Support with invoice and accounting queries, ensuring accurate communication between teams.
• Schedule bookings for operational teams and ensure all relevant details are shared promptly.
• Liaise with Shift Managers, Key Guards (motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.
• Manage inbound client leads, securing sales and following up to maintain strong client relationships.
• Perform general administrative duties, including updating customer accounts, setting up and closing accounts, booking surveys, and archiving documentation.
• Assist customers visiting Head Office with Keyholding-related queries.
• Handle customer keys securely in line with regulatory and company procedures.
• Support the wider team with ad hoc administrative tasks as required.

What You’ll Bring:

• Strong attention to detail, accuracy, and confidentiality.
• Excellent communication skills — both written and verbal.
• A professional, courteous, and dependable approach to work.
• Strong organisational and time management abilities.
• Confidence in decision-making and problem-solving.
• Ability to work both independently and collaboratively as part of a team.
• Flexibility, honesty, and a proactive attitude.
• Proficiency with Microsoft Office and general computer systems.

Standard Office role hours (37.5 hrs between 8:30am to 5:30pm, (Mon-Fri)).

What will you get in return?

• Competitive salary of £27,000 PA (This is a 12mth FTC Role).
• 33 days Annual Leave (includes bank holidays) (FTE - pro rated if less than 12mths).
• Sick Pay that increases with length of service.
• Subsidised Private Medical Cover after completing and passing probationary period.
• Annual season ticket loan & Banham interest-free loan.
• Cycle to work & Home & Tech scheme (each up to the value of £2k).
• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply).
• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios.
• Auto-enrolment into our pension scheme.
• Training and development opportunities (including day releases for studies/exams).
• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens).
• Up to 50% off Banham products.
• Banham Social Events.
• Employee recognition rewards and moments of magic prizes.
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries).
• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family.
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.