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- Tasks: Lead service improvement initiatives and enhance customer service processes.
- Company: Local Authority focused on strategic service enhancement.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in public service and improve community experiences.
- Qualifications: Experience in business analysis and process improvement is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services.
Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service enhancement and operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions.
Key Responsibilities:
- Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions.
- Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives.
- Ensure projects are well-defined, effectively managed, and aligned with the Council’s strategic objectives and priorities.
- Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities.
- Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration.
- Facilitate stakeholder engagement and workshops to validate process models and improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes, providing ongoing insights and recommendations.
Qualifications:
- Proven experience as a Business Analyst with a focus on Target Operating Models, process improvement, or service redesign.
- Strong analytical skills with the ability to work with data and insights to inform decision-making.
- Experience in process mapping, workflow diagramming, and documenting process changes.
- Knowledge of customer service operations and service improvement methodologies.
- Experience working within a local authority or public sector environment is highly advantageous.
- Degree in Business Administration, Management, or a related field; relevant certifications are advantageous.
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place shortly, so please apply immediately to be considered for this contract role.
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London in England employer: Bangura Solutions
Contact Detail:
Bangura Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or public sector. A friendly chat can lead to insider info about job openings and even referrals that could give you an edge.
✨Tip Number 2
Prepare for those interviews! Research the council's strategic objectives and think about how your skills in process mapping and service improvement can align with their goals. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Target Operating Models and process improvement, as these are key for this role. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Business Analyst position. Share specific examples of your past work in service improvement and how you’ve made an impact in similar roles.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Mention any tools or methodologies you’ve used to gather insights and improve processes – we love seeing that kind of detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bangura Solutions
✨Know Your TOM Inside Out
Make sure you understand the Target Operating Model (TOM) thoroughly. Familiarise yourself with how it applies to local authorities and be ready to discuss specific examples of service improvements you've been involved in. This will show your potential employer that you're not just knowledgeable but also passionate about the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing past experiences where you've used data to drive decisions. Bring along examples of process mapping or workflow diagrams you've created, as this will highlight your practical skills and ability to translate data into actionable insights.
✨Engage Stakeholders Effectively
Think about how you've facilitated stakeholder engagement in previous roles. Be ready to share strategies you've used to gather feedback and validate process models. This will illustrate your collaborative approach and ability to lead workshops, which is crucial for the role.
✨Align with Strategic Objectives
Research the local authority's strategic objectives and think about how your experience aligns with them. During the interview, express how you can contribute to their goals through service enhancement and operational efficiencies. This shows that you're not only a fit for the role but also invested in the organisation's mission.