At a Glance
- Tasks: Lead service improvement initiatives and enhance customer service processes.
- Company: Local Authority focused on strategic development and community impact.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in local services while developing your analytical skills.
- Qualifications: Experience in business analysis and process mapping is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services.
Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service enhancement and operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions.
Key Responsibilities:
- Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions.
- Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives.
- Ensure projects are well-defined, effectively managed, and aligned with the Council’s strategic objectives and priorities.
- Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities.
- Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration.
- Facilitate stakeholder engagement and workshops to validate process models and improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes, providing ongoing insights and recommendations.
Qualifications:
- Proven experience as a Business Analyst with a focus on Target Operating Models, process improvement, or service redesign.
- Strong analytical skills with the ability to work with data and insights to inform decision-making.
- Experience in process mapping, workflow diagramming, and documenting process changes.
- Knowledge of customer service operations and service improvement methodologies.
- Experience working within a local authority or public sector environment is highly advantageous.
- Degree in Business Administration, Management, or a related field; relevant certifications are advantageous.
Interviews will take place shortly, so please apply immediately to be considered for this contract role.
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London employer: Bangura Solutions
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as an Application Packager will directly contribute to the security of critical national infrastructure. With a strong commitment to employee development, we offer a dynamic work culture that encourages diversity and inclusion, ensuring that all voices are heard and valued. Located in a vibrant area, you will benefit from flexible working arrangements and opportunities for professional growth, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Bangura Solutions!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Bangura Solutions, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Bangura Solutions
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Bangura Solutions’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
