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- Tasks: Lead service improvement initiatives and enhance customer service processes.
- Company: Local Authority focused on strategic development and community impact.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in local services while developing your analytical skills.
- Qualifications: Experience in business analysis and process mapping is essential.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services.
Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service enhancement and operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions.
Key Responsibilities:
- Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions.
- Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives.
- Ensure projects are well-defined, effectively managed, and aligned with the Council’s strategic objectives and priorities.
- Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities.
- Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration.
- Facilitate stakeholder engagement and workshops to validate process models and improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes, providing ongoing insights and recommendations.
Qualifications:
- Proven experience as a Business Analyst with a focus on Target Operating Models, process improvement, or service redesign.
- Strong analytical skills with the ability to work with data and insights to inform decision-making.
- Experience in process mapping, workflow diagramming, and documenting process changes.
- Knowledge of customer service operations and service improvement methodologies.
- Experience working within a local authority or public sector environment is highly advantageous.
- Degree in Business Administration, Management, or a related field; relevant certifications are advantageous.
Interviews will take place shortly, so please apply immediately to be considered for this contract role.
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London employer: Bangura Solutions
Contact Detail:
Bangura Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or public sector. A friendly chat can lead to insider info about job openings and even referrals. Don’t be shy; we all know someone who knows someone!
✨Tip Number 2
Prepare for those interviews! Research the council’s strategic objectives and think about how your skills in process mapping and service improvement can align with their goals. We want you to shine, so practice answering common questions and have examples ready!
✨Tip Number 3
Show off your analytical skills! During interviews, be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can back up their recommendations with solid insights, especially when it comes to enhancing customer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent like yours, so make sure you get your name in the mix!
We think you need these skills to ace Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Target Operating Models and process mapping, as these are key for this role. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Business Analyst position. Share specific examples of how you've improved services or processes in the past, and let your passion for service enhancement come through.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. We want to know how you've used data to inform decisions and drive improvements in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Bangura Solutions
✨Know Your TOM
Make sure you understand the Target Operating Model (TOM) and how it applies to local authorities. Brush up on relevant methodologies and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the concept, but that you can apply it effectively.
✨Data is Your Best Friend
Since the role involves working closely with data and insights, come prepared with examples of how you've used data analysis to drive service improvements. Be specific about the tools you used and the outcomes achieved. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Process Mapping Proficiency
Familiarise yourself with process mapping techniques and be ready to discuss your experience in creating workflow diagrams and documentation. Bring along examples of your work if possible, as this will help illustrate your capabilities and give you a chance to showcase your skills.
✨Engage Stakeholders Effectively
Highlight your experience in facilitating workshops and engaging stakeholders. Prepare to discuss how you've validated process models and improvement initiatives in the past. Showing that you can communicate effectively and build relationships will be key to demonstrating your fit for the role.
