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- Tasks: Lead service improvement initiatives and enhance customer service processes.
- Company: Local Authority focused on strategic development and community impact.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in local services while developing your analytical skills.
- Qualifications: Experience in business analysis and process mapping is essential.
- Other info: Inclusive workplace encouraging diverse candidates to apply.
The predicted salary is between 36000 - 60000 £ per year.
Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services.
Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service enhancement and operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions.
Key Responsibilities:
- Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions.
- Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives.
- Ensure projects are well-defined, effectively managed, and aligned with the Council's strategic objectives and priorities.
- Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities.
- Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration.
- Facilitate stakeholder engagement and workshops to validate process models and improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes, providing ongoing insights and recommendations.
Qualifications:
- Proven experience as a Business Analyst with a focus on Target Operating Models, process improvement, or service redesign.
- Strong analytical skills with the ability to work with data and insights to inform decision-making.
- Experience in process mapping, workflow diagramming, and documenting process changes.
- Knowledge of customer service operations and service improvement methodologies.
- Experience working within a local authority or public sector environment is highly advantageous.
- Degree in Business Administration, Management, or a related field; relevant certifications are advantageous.
Interviews will take place shortly, so please apply immediately to be considered for this contract role.
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London employer: Bangura Solutions
Contact Detail:
Bangura Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or public sector. A friendly chat can lead to insider info about job openings and even referrals. Don’t be shy; we all know someone who knows someone!
✨Tip Number 2
Prepare for those interviews! Research the council's strategic objectives and think about how your skills in process mapping and service improvement can align with their goals. We want you to shine, so practice answering common questions and have examples ready.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss specific instances where you've identified opportunities for service enhancement. Use data and insights to back up your claims – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent like yours, especially in roles focused on strategic improvements.
We think you need these skills to ace Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Target Operating Models and process improvement, as these are key for this role. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Business Analyst position. Share specific examples of your past work in service improvement and how you’ve made an impact in similar roles.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, make sure to include any relevant projects or experiences where you've used data to drive decisions. We love seeing how you can turn insights into actionable recommendations!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Bangura Solutions
✨Know Your TOM Inside Out
Make sure you understand the Target Operating Model (TOM) thoroughly. Familiarise yourself with how it applies to local authorities and be ready to discuss specific examples of service improvements you've been involved in. This will show your potential employer that you're not just knowledgeable but also passionate about the role.
✨Bring Data to the Table
Since the role involves working closely with data and insights, prepare to discuss how you've used data to drive decisions in past projects. Have a couple of concrete examples ready where your analytical skills led to significant process improvements or efficiencies.
✨Master Process Mapping
Brush up on your process mapping skills before the interview. Be prepared to explain your approach to creating workflow diagrams and how you've documented process changes in the past. You might even want to bring a sample of your work to showcase your expertise.
✨Engage Stakeholders Effectively
Stakeholder engagement is key in this role. Think of examples where you've facilitated workshops or gathered feedback from stakeholders. Be ready to discuss how you ensure everyone is on board with process changes and how you handle differing opinions.
