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- Tasks: Lead the finance ERP product lifecycle and enhance system capabilities.
- Company: Join Bangor University, a reputable institution known for its supportive digital services.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Be part of a dynamic team driving digital transformation in finance operations.
- Qualifications: Postgraduate degree or significant experience in ERP systems required.
- Other info: Willingness to work outside regular hours for critical tasks may be needed.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Product Support Analyst – Finance System, Bangor
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Client:
Bangor University
Location:
Bangor, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b892bcfad42c
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job Number
BU03825
Job Number
BU03825
School/Department
Digital Services
Grade
8
Contract Duration
2 years
Responsible to
Head of Business Systems
Overview
Digital Services is responsible for providing, developing and maintaining IT facilities and services across the University, supporting staff and students to use those facilities and services. Digital Services has a good reputation within the University, providing reliable and resilient infrastructure, services, applications and facilities. We pride ourselves on being helpful, friendly, and responsive to user needs. Digital Services comprises circa 100 staff with its IT responsibilities set in three main areas: Corporate Systems, Infrastructure and Client Services.
Financial Services plays a critical role in supporting strategic decision-making across the University. They are responsible for financial planning, budgeting, reporting, and ensuring compliance with internal controls and regulatory requirements. By delivering accurate financial information and control, the service supports the sustainable growth and operational efficiency of the University. The service includes operational processing in AP, AR, Payroll, Procurement and Pensions.
The Product Owner translates financial and operational needs into system capabilities, manages backlogs and enhancements, oversees implementation projects, and ensures optimal performance and compliance of finance platforms. This role is critical in supporting financial operations, reporting, and digital transformation efforts.
During the implementation phase the post holder will report to the the Head of Business Systems. On achieving business-as-usual the role holder will report to the Deputy Chief Financial Officer, and will work alongside Senior Finance Management.
Purpose of the Job
The product owner for the university’s financial accounting system will shape the implementation of U4BW and thereafter own the internal product roadmap; shaping future direction by driving enhancements that align with institutional goals. The role holder will translate the financial requirements into actionable work packages to be actioned by Digital Services and external vendors. The role will act as a focal point for the Finance System within the Finance directorate prioritising improvements, championing U4BW and ensuring business processes are lean, fit for purpose and adhered to. The role holder will be responsible for the integration of systems, continual development of financial and management accounting reporting, and oversight and development of KPI’s to understand trends for future business strategy. This role will lead on training and ensure system roles are appropriate for the University.
Main Duties and Responsibilities
The working hours of the post are between 36.25 and 48 hours per week, working between 8am and 6pm Monday to Friday. The post requires a willingness to work occasionally outside these hours (e.g. occasional weekend / evenings) to undertake work that cannot be undertaken during office hours (e.g. application upgrades) and on occasion undertake emergency work to solve a critical issue.
Other Duties and Responsibilities
Person Specification
Qualifications/Training
Essential
Desirable
Experience/Knowledge
Essential
Desirable
Skills/Abilities
Essential
Desirable
Other
Essential
Desirable
General
We are a member of Advance HE\’s Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University\’s policies, practices, and culture.
We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.
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Senior Product Support Analyst – Finance System employer: Bangor University
Contact Detail:
Bangor University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Support Analyst – Finance System
✨Tip Number 1
Familiarise yourself with the Unit 4 Business World ERP system, as this is crucial for the role. Understanding its functionalities and how it integrates with financial processes will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Bangor University, especially those in Digital Services or finance roles. They can provide insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of compliance frameworks relevant to finance systems, such as MEDR and HESA. Being able to discuss these in detail will demonstrate your preparedness for the responsibilities of the role.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully managed stakeholder relationships or led projects. This will highlight your ability to work collaboratively and influence without authority.
We think you need these skills to ace Senior Product Support Analyst – Finance System
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Product Support Analyst role. Focus on your experience with ERP systems, financial processes, and any project management roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university. Discuss how your background in finance and ERP systems makes you a perfect fit for the position, and mention specific projects or achievements that demonstrate your capabilities.
Highlight Relevant Experience: When detailing your work history, emphasise your experience with financial systems, particularly any involvement with ERP implementations or enhancements. Use metrics to showcase your impact, such as improvements in efficiency or user satisfaction.
Showcase Soft Skills: The role requires excellent communication and collaboration skills. Provide examples of how you've successfully worked with cross-functional teams or managed stakeholder relationships to achieve project goals.
How to prepare for a job interview at Bangor University
✨Understand the Role
Make sure you have a solid grasp of what a Senior Product Support Analyst does, especially in the context of finance systems. Familiarise yourself with ERP systems like Unit 4 Business World and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities during the interview. You might be asked to solve a problem or analyse a scenario related to finance processes. Think about examples from your past experiences where you've successfully used these skills.
✨Highlight Stakeholder Management Experience
This role involves managing relationships across various departments. Be ready to share specific examples of how you've effectively communicated and collaborated with stakeholders in previous roles, particularly in finance or ERP projects.
✨Prepare Questions
Interviews are a two-way street. Prepare insightful questions about the team dynamics, the challenges they face with the current finance system, and how success is measured in this role. This shows your genuine interest and helps you assess if the position is right for you.
