Admissions Support Officer in Bangor

Applications are invited for a permanent, full-time role in the University’s central Admissions Team. This is an exciting opportunity to join a supportive and collaborative work environment and make a positive impact on applicants’ experience at every touch point, each and every time.

The post-holder will undertake day-to-day operational admission processing of UK applications and decision making (or other admissions activities) and handle enquiries from potential students by email or telephone and other digital platforms. The post-holder will also be responsible for supporting the organisation of interviews for select courses (where necessary) and will be expected to represent the admissions team at on-campus events which will involve some evening and weekend work.

The successful candidate will have 2 AS Levels or 1 A level or equivalent. The ability to communicate in Welsh is desirable for this post. The successful candidate will be expected to commence as soon as possible. This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work-life balance, which will be discussed further with candidates at interview. Applications will also be considered to carry out this role on a part-time or job-share basis.

Overview: Founded in 1884, Bangor University has a long tradition of academic excellence and a strong focus on student experience. Around 11,000 students from more than 85 countries study at the University, with teaching staff based within fourteen Academic Schools. Bangor University has achieved a Gold Award, the highest rating possible in the National Teaching Excellence Framework (TEF). The most recent National Student Survey (NSS 2020) results place Bangor amongst the UK's top 30 universities for student satisfaction.

Purpose of the Job: The purpose of this role is to assist in the day-to-day running of the admissions team function. The role will involve communicating with potential students via email or telephone, liaising with internal professional service staff and academic schools to ensure that we are processing our applications in a timely manner. The post will also be responsible for supporting with organising and coordinating interviews for select courses (where necessary) and will be expected to represent the admissions team at on-campus events which will involve some evening and weekend work.

Main Duties and Responsibilities:

• Provide effective admissions related clerical support for the range of administrative activity within the UK Admissions department.
• Assist with the organisation and day-to-day operation of administrative processes and procedures within the UK Admissions department.
• Support the organising and coordinating of interviews for select courses (where necessary).
• Communicate effectively with both staff and prospective students and maintain effective working relationships with colleagues within the University, and external bodies.
• Deal with incoming enquiries from applicants and prospective applicants and give information advice or guidance where appropriate.
• Deal with incoming correspondence on a daily basis and process accordingly.
• Type letters, reports, and documents using word processing facilities for the purposes of communicating with potential students.
• Maintain the digital filing system of potential students' documents and ensure application related information required by staff members and other stakeholders is available when required.
• Maintain and update local systems and/or spreadsheets as requested by the relevant staff member/Line Manager.
• Provide cross-section support on events and activities in relation to UK recruitment, including attending Open Days and Applicant Days. This will involve working some evenings and weekends.

Other Duties and Responsibilities:

• Participate in performance review and developmental activities.
• Comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• Have a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themself and for other members of staff, students and visitors affected by his/her actions or inactions.
• Comply with all applicable health and safety policies, procedures and risk assessments.
• Comply with relevant legal and financial policies and procedures and be aware of responsibilities in terms of the legal requirements of the post.
• Organise meetings, book rooms and provide minute-taking as appropriate.

Person Specification:

• 2 AS Levels or 1 A level or equivalent
• ECDL Certificate
• NVQ Level 4 in a relevant subject area

• Previous experience of working in an administrative capacity.
• Understanding of the current issues surrounding undergraduate and postgraduate students, especially funding and recruitment.
• Experience of supervising teams of staff (ideally student/casual staff).
• Experience of working within a student or customer-focussed/service delivery environment.
• Prior experience in admissions, or administrative roles within the UK education sector (FE/HE/schools) is highly desirable.
• An understanding of the University and academic environment.
• Experience of recruiting and training staff.
• Experience of organising meetings, managing room bookings and minute taking.

• Excellent organisational and administrative skills, attentive to detail, with a systematic and methodical approach to work, yet flexible and adaptable.
• Excellent communication skills, verbal, non-verbal and in written communication with the ability to communicate effectively across a wide range of audiences, with the ability to present to audiences and groups of School/College level pupils.
• Ability to think creatively and problem solve.
• Ability to work on own initiative as well as build and maintain relationships with colleagues from across a range of disciplines.
• Excellent interpersonal skills with the ability to deal with sensitive issues.
• Strong organisational and IT literacy (including Microsoft Office, in particular Excel).
• Ability to work evenings and weekends.
• Ability to liaise, establish and maintain positive links with external agencies and providers.
• Aware of Safeguarding issues.

• The ability to communicate in Welsh is desirable for this post. If applicants are not able to speak/write in Welsh at present, there are many opportunities to learn for the successful candidate.

General: The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity.