Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide. Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers. The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere. Bango, where people subscribe. Role As a Site Reliability Engineer at Bango, you own the reliability, performance and continuous improvement of the Bango Platform end-to-end — from the infrastructure and pipelines that build and deploy it, to the observability and incident response that keep it running to agreed service levels. You combine three things that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. You design, build and operate the automation, observability and platform capabilities that other engineering teams rely on, and you are equally comfortable diagnosing a live incident as you are designing the Terraform module that prevents the next one. You work closely with Product and Integration Engineering teams to understand what ‘good’ looks like, support the delivery of well-architected, secure and observable services, and represent the reliability and platform perspective in technical discussions. You are a key contributor to Bango’s engineering standards and practices, and you take pragmatic, evidence-based decisions about where to invest effort — whether that’s automating a manual process, hardening a security control, or resolving a live customer-impacting issue. You are a member of the Managed Services work proactively to identify and mitigate risk, and reactively to resolve active incidents. Investigate incidents, perform root cause analysis, and drive permanent corrective action rather than workarounds. Understand Bango's customers, their expectations, and the business impact of incidents on the platform or with partners. Liaise frequently with Product and Integration Engineering to document issues and defects, describe their impact, and support timely resolution — including recurring minor issues that risk being overlooked. Support the detection of issues introduced by new deployments, and are empowered to roll these back or work around them. Help prioritise bug fixes in collaboration with product teams, bringing ideas and potential solutions to the table. Observability, Monitoring
Site Reliability Engineer employer: Bango plc
Bango is an exceptional employer that fosters a collaborative and innovative work culture, where Site Reliability Engineers play a crucial role in ensuring the reliability and performance of our cutting-edge platform. With flexible working hours, generous holiday allowances, and a strong focus on employee well-being, Bango provides ample opportunities for professional growth and development, making it an ideal place for those looking to make a meaningful impact in the tech industry. Our commitment to a supportive environment is further enhanced by unique perks such as private medical insurance, wellness classes, and a vibrant social scene, all set against the backdrop of a dynamic and rapidly evolving digital landscape.
