At a Glance
- Tasks: Join our sales team to deliver exceptional customer service and sell luxury audio products.
- Company: Be part of Bang & Olufsen's Richmond store, known for high-end audio excellence.
- Benefits: Competitive pay, training opportunities, and a chance to work with a premium brand.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Combine your passion for sound and design while building lasting customer relationships.
- Qualifications: Retail experience in luxury goods and a love for high-quality audio products.
The predicted salary is between 30000 - 40000 € per year.
Join our talented sales team and be part of the next chapter of Bang & Olufsen’s Richmond store. This store is operated by a B&O Monobrand Partner and whilst you will be exclusively representing B&O you will be employed through our Partner’s business: Danish Centres Ltd. When you apply your CV will be shared with this trusted Partner business.
Key Responsibilities
- As our new Sales Associate, you will join the dedicated team in our Richmond Partner store.
- Your mission is to uphold high-levels of customer service standards whilst selling the company’s range of products and services.
- The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a strong customer rapport and long-term loyalty.
- Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
- Understand and practice the processes of solution selling.
- Maximise all opportunities for upselling and add-on selling with both new and existing clients.
- Maintain excellent levels of personal presentation with a confident ability to demonstrate showroom products.
- Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
- Maintain awareness of new product developments, new company initiatives, and all promotional activity.
- Ensure that the required level of Customer satisfaction is achieved through full use of CRM System.
- Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
- Take part in training and development, to expand your professional skillset and knowledge.
- Attend customer events from time to time either in the evening or at weekends.
- Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.
What you bring
- We seek someone who can demonstrate a passion for sound, aesthetics, and high-end designer products.
- Someone with an understanding and appreciation of the product quality, who can convey this to our customers.
- We are seeking someone who has retail experience within a luxury or premium goods brand, from a store environment, although the right mindset and passion for retail are just as relevant.
- Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
- You are outgoing and have the desire to give excellent customer service.
- Possess great team spirit and a helpful attitude.
- Have experience with MS Office – knowledge of payment and order systems is a plus.
- Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.
- Fluency in English.
How to Apply: Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 31st May 2026.
At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. We base hiring solely on qualifications, with a goal of supporting a diverse and inclusive workplace for all.
If you want to know more about the position, you are welcome to contact our Partner: Robert Trajcevski richmond@bang-olufsen.co.uk.
Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. Headquartered in Struer, Denmark, with offices worldwide, Bang & Olufsen creates products known for their beautiful sound, timeless design, and great craftsmanship.
Sales Associate, Richmond upon Thames employer: Bang & Olufsen
At Bang & Olufsen, we pride ourselves on fostering a vibrant and inclusive work culture that values passion for sound and aesthetics. As a Sales Associate in our Richmond store, you will benefit from ongoing training and development opportunities, ensuring your professional growth while representing a prestigious brand. Join us to be part of a dedicated team that prioritises exceptional customer service and creates lasting relationships with clients in a luxurious retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate, Richmond upon Thames
✨Tip Number 1
Get to know the Bang & Olufsen brand inside out! Familiarise yourself with their products, history, and what makes them stand out in the luxury market. This knowledge will not only impress during interviews but also help you connect with customers.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to refine your solution selling techniques. The more comfortable you are with upselling and add-on selling, the better you'll perform in real-life scenarios.
✨Tip Number 3
Dress to impress! Since you're representing a high-end brand, make sure your personal presentation is on point. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Bang & Olufsen.
We think you need these skills to ace Sales Associate, Richmond upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your passion for high-end products and customer service. Highlight any relevant retail experience, especially in luxury brands, to show us you’re the right fit for our team.
Showcase Your Skills:Don’t just list your skills; demonstrate how they relate to the role. If you’ve got experience with solution selling or managing customer queries, let us know how you’ve excelled in those areas!
Keep It Professional:Since we’re all about high standards, ensure your application is polished and professional. This includes using a clear format, checking for typos, and presenting yourself well in your written communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Don’t wait too long – we’re assessing applications continuously!
How to prepare for a job interview at Bang & Olufsen
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Bang & Olufsen’s product range. Familiarise yourself with their features, pricing, and brand history. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to uphold the high standards expected in this role.
✨Dress to Impress
Since this is a luxury brand, your personal presentation matters. Choose an outfit that reflects the high-end nature of Bang & Olufsen. A smart, polished look will help you make a great first impression and show that you understand the brand's ethos.
✨Practice Solution Selling Techniques
Brush up on solution selling methods before your interview. Be ready to discuss how you would approach upselling and add-on selling in a way that enhances the customer experience. This will highlight your sales acumen and understanding of the role.
