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For Companies At a Glance
- Tasks: Install and repair luxury audio products while exceeding customer expectations.
- Company: Join Bang & Olufsen, a leader in luxury audio with a diverse and inclusive culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Be a brand ambassador and make a real impact in the world of high-end audio.
- Qualifications: Technical background in AV solutions and excellent customer service skills required.
- Other info: Flexible work environment with frequent travel across Greater London.
The predicted salary is between 28800 - 42000 £ per year.
Are you a problem solver? Do you enjoy finding unique solutions for complex technical projects? As a member of our Corporate Field Service Team in London, you will serve as a vital representative and brand ambassador, surpassing customer satisfaction in field service. You will ensure installation and repair services for customers, VICs, and our stores. This position allows you to offer comprehensive support throughout projects, managing development, planning, documentation, execution, and follow-up while collaborating closely with key stakeholders.
Key Responsibilities
- Undertake selected installations, troubleshooting, system integrations, configurations and repairs at customers' residences and in Bang & Olufsen stores.
- Coordinate installations with external partners when necessary.
- Provide technical coaching and support for company-owned stores and installers.
- Support company events with technical assistance for product presentations.
- Be a key representative and brand ambassador, exceeding customer expectations in field service: appearance, behavior, tone of voice, competence.
- Convert delivered products into beautiful setups with attention to detail.
- Coordinate and assist with events and showroom setups.
What You Bring
- Comprehensive technical background with extensive field service experience within AV and network solutions.
- Skills in system integration, connectivity, content providers, remote services, installation, configuration, and systematic troubleshooting – TVs loudspeakers.
- Practical experience handling technical projects.
- A customer-oriented mindset with a commitment to service excellence.
- Respect for diverse cultures and professionalism in all interactions.
- Proficient communication and teamwork skills.
- Fluency in English.
- Experience with Microsoft Office (Outlook and Teams).
- A valid UK driver’s license.
What We Offer
Besides our other field service technicians, you will work closely with our Customer Care team, and the Regional Service Manager, whom you will report to. You’ll also interact directly with our most valued customers, ensuring their privacy and delivering service that reflects the Bang & Olufsen standard of excellence. With around 1,100 employees from over 55 countries, Bang & Olufsen is an agile, inclusive company where flexibility, open communication, and mutual respect are part of our culture. For more than 100 years, we’ve created luxury audio products that combine beautiful sound, timeless design, and unrivalled craftsmanship. Our headquarters in Struer, Denmark, alongside our global offices, reflects our commitment to innovation and high-quality audio experiences.
Compensation: Competitive salary and benefits package.
Location: London, United Kingdom / Remote
Start date: As soon as possible.
Travel: Frequent travel across the Greater London area is required.
How to Apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously. We encourage you to apply early, as this advert may close if we receive a high volume of applications. At Bang & Olufsen, we hire based on merit and welcome applicants from all backgrounds. Please focus your application on your skills, experience, and qualifications and refrain from including personal information such as photographs. We’re committed to a diverse, inclusive workplace where everyone can thrive - so if you see potential in yourself, even without meeting every requirement, we encourage you to apply.
If you’d like to know more about the position, you’re welcome to contact Senior TA Consultant, Antoniya Petkov, at antp@bang-olufsen.dk. Please do not send your CV and application directly to this e-mail, as they will not be considered.
Corporate Field Service Technician, Installation focused - Greater London in City of London employer: Bang & Olufsen
Contact Detail:
Bang & Olufsen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Field Service Technician, Installation focused - Greater London in City of London
✨Tip Number 1
Get to know the company inside out! Research Bang & Olufsen's products and values so you can speak confidently about how you fit into their culture. This will show them you're genuinely interested and ready to represent their brand.
✨Tip Number 2
Practice your technical skills! Since this role is all about installations and troubleshooting, brush up on your AV and network solutions knowledge. Maybe even set up a mock installation at home to demonstrate your hands-on experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might just help you get a foot in the door. Plus, it shows you're proactive and engaged!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, hit that ‘Apply’ button and let’s get you started on this exciting journey!
We think you need these skills to ace Corporate Field Service Technician, Installation focused - Greater London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Field Service Technician role. Highlight your technical skills and experience in AV and network solutions, as well as any relevant field service experience. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical projects. We love problem solvers, so share those unique solutions you've come up with in the past!
Be Professional Yet Personable: Remember, you're applying for a role where customer interaction is key. Use a friendly tone in your application while maintaining professionalism. We’re looking for someone who can represent our brand with competence and charm!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets seen by the right people. Plus, it shows you’re serious about joining our team at Bang & Olufsen!
How to prepare for a job interview at Bang & Olufsen
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to AV and network solutions. Be prepared to discuss your experience with installations, troubleshooting, and system integrations. This will show that you’re not just a problem solver but also someone who can handle complex technical projects with ease.
✨Showcase Your Customer Service Skills
As a Corporate Field Service Technician, you'll be the face of the brand. Prepare examples of how you've exceeded customer expectations in the past. Highlight your customer-oriented mindset and commitment to service excellence during the interview to demonstrate that you understand the importance of maintaining the brand's high standards.
✨Practice Your Communication
Since you'll be collaborating with various stakeholders, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter in the field, ensuring you can convey technical information in an easily understandable way.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. Think about how you would approach specific installation or troubleshooting tasks. Being able to walk through your thought process will showcase your systematic approach and problem-solving skills, which are crucial for this role.
