At a Glance
- Tasks: Lead and grow Bandwidth's relationship with Salesforce, driving pipeline and strategy.
- Company: Join Bandwidth, a global leader in communications software and network operations.
- Benefits: Enjoy competitive salary, health insurance, generous leave, and wellness perks.
- Other info: Dynamic role with excellent career growth and supportive work culture.
- Why this job: Make a real impact in the contact centre market with innovative technology.
- Qualifications: 7+ years in partnerships or sales, with deep Salesforce ecosystem knowledge.
The predicted salary is between 113400 - 138600 £ per year.
Bandwidth, located in London, ENG, GB, is building a dedicated Salesforce Alliance team to win the global contact center market. As Director of Salesforce Alliance Pipeline & Development, you will own and grow Bandwidth's relationship with Salesforce – building the contacts, credibility, and pipeline motion that makes Bandwidth the undisputed carrier of choice for Salesforce's Agentforce contact center platform.
You will be Bandwidth's face to Salesforce's partner and field teams globally, coordinating inbound and outbound lead flow, aligning go-to-market strategy, and managing two field-based direct reports who work the Salesforce event circuit in Europe and North America. This is a high-visibility, externally-facing role that requires deep knowledge of Salesforce's internal structure, the contact center ecosystem, and carrier-grade voice and messaging.
What You’ll Do:
- SALESFORCE RELATIONSHIP OWNERSHIP
- Build and maintain deep, trusted relationships across Salesforce's partner, alliances, Agentforce, and contact center teams — from individual contributors to executive sponsors.
- Serve as Bandwidth's primary point of contact for Salesforce's ISV/partner and co-sell programs.
- Maintain a comprehensive map of Salesforce contacts relevant to contact center, Agentforce, and the carrier partner ecosystem.
- Facilitate executive engagement between Bandwidth and Salesforce leadership on a regular cadence.
- PIPELINE GENERATION & LEAD FLOW
- Drive mutual pipeline between Bandwidth and Salesforce – both generating leads from Salesforce and routing Bandwidth-sourced leads into Salesforce deals.
- Build and manage a structured lead-exchange process with Salesforce's alliance and field teams.
- Track and report Salesforce-influenced and co-sell pipeline, maintaining accurate data in CRM.
- Set pipeline generation targets for the team and hold direct reports accountable.
- AGENTFORCE CONTACT CENTER STRATEGY
- Develop and maintain Bandwidth's value proposition for Salesforce's Agentforce contact center – articulating why Bandwidth is the right carrier partner.
- Understand the competitive landscape in contact center carriers (Twilio, Vonage, NICE, Genesys, Five9, etc.) and keep Salesforce informed of Bandwidth's differentiation.
- Work with Bandwidth product and marketing teams to ensure Salesforce-relevant content, case studies, and technical documentation are current.
- Support Salesforce field teams in positioning Bandwidth on active contact center pursuits.
- TEAM LEADERSHIP
- Manage and develop two Field Alliance Executives (Europe and North America).
- Coach direct reports on Salesforce's internal contacts, deal mechanics, and co-sell motion.
- Set quarterly OKRs for the team aligned to Bandwidth's Salesforce partnership goals.
- Represent the team's results to Bandwidth leadership.
- EVENTS & EXECUTIVE PRESENCE
- Plan and execute Bandwidth's presence at Salesforce events: World Tour London, Dreamforce (San Francisco), World Tour New York, and other regional events.
- Represent Bandwidth at Salesforce partner summits, QBRs, and advisory boards.
What You Need:
- 7+ years in partnerships, alliances, or channel sales – ideally in SaaS, UCaaS, CCaaS, or carrier/telecom.
- Direct experience working within or alongside the Salesforce ecosystem (ISV partner, Salesforce employee, or Salesforce-focused sales role).
- Demonstrable contact network within Salesforce's partner, ISV, or field organization.
- Deep understanding of the contact center market – platforms, carriers, competitive dynamics.
- Experience managing and developing a team.
- Exceptional executive presence and relationship-building skills.
- Based in London or willing to relocate.
Bonus Points:
- Experience with Salesforce's AppExchange ISV program or Salesforce Partner Program.
- Familiarity with carrier-grade voice, SIP, or CPaaS.
- Experience at a global communications provider (Twilio, NICE, Genesys, Vonage, 8x8, or similar).
- Network within the Salesforce Agentforce / Einstein for Service team.
What Success Looks Like — First 12 Months:
- Deep, active relationships established across Salesforce's partner, Agentforce, and field organization.
- Structured lead-exchange process in place and generating measurable pipeline.
- Both direct reports ramped, active at Salesforce events, and running co-sell motions.
- Bandwidth positioned as the go-to carrier reference for Salesforce contact center deals.
- Active pipeline attributable to the Salesforce alliance visible in CRM.
The Whole Person Promise:
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you'll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support.
- Cycle to work scheme.
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Sr. Director, Salesforce Alliance Pipeline & Development at Bandwidth in London employer: Bandwidth
At Bandwidth, we pride ourselves on fostering a vibrant work culture that champions collaboration and personal growth. As a Manager in our Global Customer Success team, you'll not only lead a dedicated group of professionals but also enjoy comprehensive benefits like an 8% pension contribution, extensive health coverage, and unique perks such as unlimited therapy sessions and 'Mahalo moments' for life's milestones. Join us in a role where your contributions directly impact customer satisfaction and the evolution of our innovative software platform.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Director, Salesforce Alliance Pipeline & Development at Bandwidth in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sr. Director, Salesforce Alliance Pipeline & Development at Bandwidth at Bandwidth, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Bandwidth. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sr. Director, Salesforce Alliance Pipeline & Development at Bandwidth. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sr. Director, Salesforce Alliance Pipeline & Development at Bandwidth in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Bandwidth:When writing your cover letter, make sure to tailor your message specifically for Bandwidth. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Bandwidth
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Bandwidth that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Bandwidth that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Bandwidth’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
