- As a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an exceptional customer experience with our products and services
- You will oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Customer Operations department
- Your responsibilities include advocating for our customers, nurturing operational relationships, and fostering collaboration across internal teams to enhance customer satisfaction and drive loyalty to Bandwidth
- Act as a customer advocate, identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth
- Communicate customer expectations and deadlines effectively by serving as the main point of contact between customers and internal teams
- Organize and lead routine customer meetings, such as regular check-ins and wellness plan discussions, to ensure ongoing engagement
- Share relevant updates and information clearly with internal leadership, ensuring transparency and alignment
- Address customer issues/tickets and elevate when necessary to ensure timely resolution and customer satisfaction
- Maintain a general familiarity with internal technical tools and customer portals
- Maintain a working knowledge of internal tools and customer portals, using these to support customer needs efficiently
- May be required, at times, to join and lead after-hours conference bridges in the event of a major service outage or event
Benefits
- Free gym membership
- 90-minute workout lunches
- PTO embargo
- Go & do day
- 2 days off to celebrate life’s most important moments
- Employee development programs & courses
1-2 years experience preferred in the areas of customer managementProject tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk)Experience in handling challenging relationships, problem solving, technical project management, API and basic software developmentBA DegreeFamiliarity in the tech industry (networking/telecommunications), project management, customer management, etc
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Global Customer Success Manager employer: Bandwidth
At Bandwidth, we pride ourselves on fostering a vibrant work culture that champions collaboration and personal growth. As a Manager in our Global Customer Success team, you'll not only lead a dedicated group of professionals but also enjoy comprehensive benefits like an 8% pension contribution, extensive health coverage, and unique perks such as unlimited therapy sessions and 'Mahalo moments' for life's milestones. Join us in a role where your contributions directly impact customer satisfaction and the evolution of our innovative software platform.
