At a Glance
- Tasks: Build strategic relationships in the contact centre tech ecosystem and drive enterprise opportunities.
- Company: Global software leader in voice, messaging, and emergency services across 65+ countries.
- Benefits: Competitive salary, health insurance, generous leave, and wellness perks.
- Other info: Enjoy a supportive culture with unique time-off policies and personal development opportunities.
- Why this job: Shape the future of customer engagement with cutting-edge technology and a dynamic team.
- Qualifications: 10-15 years in enterprise tech sales with strong partner ecosystem experience.
The predicted salary is between 80000 - 100000 £ per year.
Bandwidth is a global software company delivering voice, messaging, and emergency services across 65+ countries.
What We Are Looking For
We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem. The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with a strong understanding of how enterprise opportunities are developed both directly and through partner‑led routes to market. Crucially, the ideal candidate will arrive with a demonstrable network across the relevant partner ecosystem, enabling immediate engagement with key MSPs, platform partners and enterprise stakeholders. This individual will be comfortable operating in complex partner environments, opening strategic conversations and building momentum from the outset. This role is ideal for someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements.
What You'll Do
- Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth’s position within the contact centre technology landscape.
- Engage with platform providers, MSPs and system integrators to ensure Bandwidth’s voice and messaging capabilities are embedded within the technologies powering modern customer engagement.
- Identify and develop enterprise opportunities shaped through partner ecosystems, working collaboratively with MSPs and platform partners to support customer adoption.
- Help expand Bandwidth’s presence and brand recognition within the European contact centre ecosystem, particularly across CCaaS and AI‑driven customer engagement platforms.
- Shape and progress complex opportunities involving multiple stakeholders across partner organisations and enterprise customers.
- Develop and maintain a strong pipeline of ecosystem‑influenced opportunities, ensuring clear visibility into deal progression and forecast health.
- Collaborate closely with internal teams across product, marketing and sales to support partner engagement and market expansion.
- Provide ecosystem insight and market feedback to help refine Bandwidth’s partner strategy and routes to market across Europe.
What You Need
- Bachelor’s degree in Business or a related discipline.
- 10–15+ years of experience in enterprise technology sales, with a strong track record of driving commercial outcomes and building sustainable enterprise revenue.
- Experience developing enterprise opportunities both through direct engagement and partner‑led routes to market.
- Deep experience working with partner ecosystems, including MSPs, strategic alliances and system integrators.
- Strong understanding of partner engagement models, including Sell‑To, Sell‑Through and Sell‑With motions.
- Established credibility within the contact centre, CCaaS, UCaaS or communications platform landscape.
- Demonstrated ability to shape and progress complex opportunities across multi‑partner ecosystems.
- A demonstrable network of relationships across relevant MSPs, platform providers and ecosystem partners.
- A hands‑on approach to building pipeline and progressing opportunities in collaboration with partners and internal teams.
- Strong pipeline management and forecasting discipline, with experience operating within a forecast‑driven sales environment.
- Strong analytical, problem‑solving and collaboration skills.
- Experience operating within structured sales methodologies such as MEDDPICC, Value Selling or similar frameworks.
Bonus Points
- Experience working within customer experience, CRM or contact centre ecosystems.
- Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot or similar technologies.
- Understanding how AI, CCaaS and communications infrastructure intersect to support modern customer engagement journeys.
- Experience working closely with MSPs or system integrators supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, RingCentral or similar ecosystems.
The Whole Person Promise
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Cycle to work scheme.
- 24 days annual leave per year and 1 additional day every 3 years.
- Time‑Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time‑off - not even with email.
- Additional time‑off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90‑Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Sr. Account Director New United Kingdon - London employer: Bandwidth Recruitment
Bandwidth is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including health insurance, generous pension contributions, and unique perks like unlimited therapy sessions and 'Mahalo moments' for life's milestones. With a vibrant work culture that encourages collaboration and innovation, employees are empowered to build strategic relationships within the dynamic contact centre technology landscape, all while enjoying a supportive environment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Account Director New United Kingdon - London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Showcase Your Expertise
When you get the chance to chat with someone from a company you’re interested in, make sure to highlight your experience and successes. Share specific examples of how you've driven results in previous roles, especially in partner ecosystems. This will help you stand out as a credible candidate.
✨Follow Up Like a Boss
After any meeting or networking event, send a quick follow-up message. Thank them for their time and reiterate your interest in the company. This keeps you fresh in their minds and shows your enthusiasm for the role.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Bandwidth.
We think you need these skills to ace Sr. Account Director New United Kingdon - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in enterprise technology sales and partner ecosystems, as these are key for us at Bandwidth. Use specific examples that showcase your achievements in these areas.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the contact centre and communications technology landscape. Let us know how your established network can benefit Bandwidth and why you’re excited about this role.
Showcase Your Network:Since we value relationships, don’t shy away from mentioning your connections with MSPs and platform providers. A strong network can set you apart, so give us a glimpse of how you’ve leveraged these relationships in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining the Bandwidth team!
How to prepare for a job interview at Bandwidth Recruitment
✨Know Your Ecosystem
Before the interview, dive deep into the contact centre and communications technology landscape. Familiarise yourself with key players, trends, and challenges in the industry. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Network
Be ready to discuss your established relationships with MSPs, platform providers, and enterprise stakeholders. Prepare specific examples of how these connections have helped you shape opportunities in the past. This will highlight your credibility and ability to engage immediately with key partners.
✨Master the Sales Methodologies
Brush up on structured sales methodologies like MEDDPICC or Value Selling. Be prepared to discuss how you've applied these frameworks in your previous roles to drive commercial outcomes. This shows that you not only understand the theory but can also implement it effectively.
✨Prepare for Complex Conversations
Expect to discuss how you navigate complex partner environments and manage multiple stakeholders. Think of examples where you've successfully opened strategic conversations and built momentum. This will illustrate your capability to handle the intricacies of the role.
