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- Tasks: Handle high-volume inbound calls and provide exceptional customer service.
- Company: Leading waste management company in Leeds with a passionate team.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Join a team making a difference in waste and recycling solutions.
- Qualifications: Excellent communication skills and a proactive attitude required.
- Other info: Dynamic role with the chance to thrive under pressure.
The predicted salary is between 30000 - 42000 £ per year.
A leading waste management company in Leeds is seeking a skilled Customer Service Agent to handle a high volume of inbound calls from customers. The ideal candidate must possess excellent communication skills, a confident telephone manner, and a proactive attitude. This role requires the ability to work under tight deadlines and be adaptable in a dynamic environment. Join a passionate team committed to providing innovative waste and recycling solutions.
High-Volume Inbound Support Specialist in Leeds employer: Bandmwaste
Contact Detail:
Bandmwaste Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Volume Inbound Support Specialist in Leeds
✨Tip Number 1
Practice your phone skills! Since this role is all about handling inbound calls, we recommend doing some mock calls with friends or family. This will help you get comfortable with speaking confidently and clearly.
✨Tip Number 2
Show off your adaptability! In your interviews, share examples of how you've successfully handled changes or challenges in previous roles. We want to see that you can thrive in a dynamic environment.
✨Tip Number 3
Be proactive! When you're on the call, don’t just wait for customers to ask questions. Anticipate their needs and offer solutions. This will demonstrate your commitment to excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace High-Volume Inbound Support Specialist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling inbound calls, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Be Proactive in Your Approach: We love a proactive attitude! In your application, share examples of how you've taken initiative in previous roles. This will show us that you're ready to tackle challenges head-on in a dynamic environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that align with the high-volume support aspect of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our passionate team!
How to prepare for a job interview at Bandmwaste
✨Know the Company Inside Out
Before your interview, take some time to research the waste management company. Understand their values, mission, and the innovative solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves handling a high volume of inbound calls, practice your telephone manner. You can do this by simulating calls with a friend or family member. Focus on being clear, confident, and friendly, as these traits are essential for a Customer Service Agent.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your problem-solving skills and adaptability in a dynamic environment.
✨Show Your Proactive Attitude
During the interview, highlight instances where you took initiative in previous roles. Whether it was improving a process or going above and beyond for a customer, showcasing your proactive attitude will align perfectly with what the company is looking for.
