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For Companies At a Glance
- Tasks: Support national customers with service enquiries, bookings, and account management.
- Company: Join a dynamic team at Panda, committed to customer satisfaction.
- Benefits: Gain valuable experience in a fast-paced environment with full training provided.
- Other info: Great opportunity for career growth in a supportive operations team.
- Why this job: Perfect for problem solvers who thrive in busy settings and love helping others.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Nationals Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day‑to‑day account support. This is a busy, fast‑paced role where accuracy, organisation and communication are essential. You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to make sure customers receive a professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated.
The Nationals Operations Coordinator role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.
What You’ll Be Doing
- Proactively manage enquiries from a fast‑paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
- Resolve service‑related enquiries through to conclusion, ensuring a positive customer journey
- De‑escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third‑party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
About You
We’re looking for someone who is organised, customer‑focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues. Previous experience in the waste industry would be beneficial, but it is not essential as full in‑house training will be provided.
What We’re Looking For
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- The ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution‑focused approach to problem solving
- The ability to stay calm and professional when handling complaints or urgent queries
- A team‑focused attitude and willingness to support colleagues when needed
This is a great opportunity for someone looking to build their career as a Nationals Operations Coordinator in a busy, customer‑focused operations team. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
National Operations Coordinator in Bromborough employer: Bandmwaste
Contact Detail:
Bandmwaste Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Coordinator in Bromborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace National Operations Coordinator in Bromborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and office environments. We want to see how your skills match the role of Nationals Operations Coordinator, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written skills in your application. Use clear, concise language and make it easy for us to see how you handle customer queries.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks at once. In your application, share examples of how you’ve managed busy workloads or resolved issues efficiently in the past. This will show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bandmwaste
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nationals Operations Coordinator. Familiarise yourself with managing enquiries, using CRM systems, and handling customer communications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure to show you can thrive in a busy environment.
✨Practice Your Communication Skills
Effective communication is key in this position. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your problem-solving skills and ability to handle complaints professionally.
✨Be Ready to Discuss Teamwork
This role involves working closely with colleagues and suppliers, so be prepared to discuss your experience in team settings. Share specific examples of how you've supported your team in the past and how you can contribute to a collaborative work environment at the company.