At a Glance
- Tasks: Support customers with enquiries, bookings, and service issues in a fast-paced environment.
- Company: Join Panda, a leading resource recovery business focused on sustainability.
- Benefits: Gain valuable experience, receive full training, and work in a supportive team.
- Other info: Great opportunity for career growth in a dynamic operations team.
- Why this job: Make a real impact by helping customers and solving problems every day.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 24300 - 29700 £ per year.
About the Role
As a Customer Service Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day-to-day account support. This is a busy, fast-paced role where accuracy, organisation and communication are essential. You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to make sure customers receive a professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.
What You’ll Be Doing
- Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
- Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
- De-escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third-party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
About You
We’re looking for someone who is organised, customer-focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues. Previous experience in the waste industry would be beneficial, but it is not essential as full in-house training will be provided.
What We’re Looking For
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- The ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution-focused approach to problem solving
- The ability to stay calm and professional when handling complaints or urgent queries
- A team-focused attitude and willingness to support colleagues when needed
This is a great opportunity for someone looking to build their career as a Customer Service Coordinator in a busy, customer-focused operations team.
About Us
We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems; we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Customer Service Coordinator in Bromborough employer: Bandmwaste
Panda is an excellent employer, offering a supportive work culture that values teamwork and efficiency. Located in Bromborough, employees benefit from a collaborative environment with opportunities for professional growth and development, particularly in financial management. With a focus on maintaining high standards in the purchase-to-pay cycle, this role provides meaningful engagement in financial operations while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bromborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bandmwaste. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bandmwaste before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Bromborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bandmwaste:Your cover letter is your chance to shine! Tell us why you want to work at Bandmwaste specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bandmwaste!
How to prepare for a job interview at Bandmwaste
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
