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- Tasks: Lead the team and manage daily operations in the absence of the General Manager.
- Company: Join Bandai Namco, a diverse and inclusive employer with a fun work culture.
- Benefits: Enjoy competitive salary, pension scheme, medical insurance, and staff discounts.
- Other info: Ongoing training and development opportunities for career growth.
- Why this job: Make an impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: General Manager
Hours: 40 hours per week
Duties:
- Take full responsibility for the site in the absence of the General Manager and assist in the day-to-day operation of all aspects of the unit.
- Manage the team including Duty Managers, Supervisors and Customer Service Assistants, offering positive support, training and general guidance.
- Ensure the correct completion of business sheets on a daily and weekly basis.
- Serve customers, taking account of the principles of good customer service, remaining helpful and courteous at all times.
- Deal with bookings, customer queries, complaints (initial stage) either in person or via telephone and email.
- Work on all site departments as required (e.g., bowling reception, lanes, prize shop, food outlets, bars, pool bar).
- Promote the site's facilities, offers, membership schemes to potential new and existing customers.
- Assist on promotions, themed events, exhibitions, occasionally off-site.
- Ensure that all Bowling and Machine faults are reported correctly.
- Ensure that all transactions are dealt with correctly and any errors are reported to management.
- Ensure the correct handling of cash at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks (e.g., refilling arcade machines, re-stocking bars, re-stocking the prize shop).
- Receive deliveries.
- Work with the General Manager and colleagues to identify opportunities to increase market share within the locality.
- Provide training and direction to other employees.
- Carry out employee team chats as required.
- Carry out stock takes as required.
- Carry out machine collections.
- Carry out staff appraisals.
- Conduct recruitment interviews.
- Complete employee rotas as instructed.
- Manage employee attendance via Rota Ready.
- Deal with poor timekeeping.
- Carry out disciplinary investigations.
- Carry out end of day banking and complete business sheets on Stocklink.
Responsibilities:
- Carry out all duties as trained.
- Ensure that all policies and procedures set out in the Operations Manual are followed at all times.
- Ensure that all policies and procedures set out in the Stocklink Site manual are carried out correctly at all times.
- Ensure that all Licensing legislation is enforced at all times.
- Ensure that all Food and Hygiene legislation is enforced at all times.
- Ensure that all Gambling legislation is enforced at all times.
- Ensure that all Health and Safety legislation is enforced at all times.
- Ensure all paperwork you are responsible for is correctly completed.
- Ensure all visitors are dealt with correctly as trained.
- Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.
- Ensure that the site is opened and closed correctly.
- Ensure that all monies are correctly handled and stored at all times.
- Ensure all back-office areas are secure at all times.
- Ensure that the floor rota is correctly implemented and followed.
- Ensure that all employees are wearing the correct uniform at the start of their shift.
- Ensure that the Bar and Kitchen cleaning rotas are completed to a high standard.
- Ensure that the machine cleaning is carried out to a high standard.
- Ensure that the ‘shift running’ checklist is followed and ticked off throughout the shift.
- Maintain a clean and tidy appearance at all times.
- Develop a good working relationship between colleagues and management.
- Ensure that the Under 25 policy is carried out.
- Ensure that all excluded customers are not granted entry.
- Operate within site budget and understand the P&Ls and how to investigate over/underspends.
- Ensure that all management carry out regular employee team meetings.
Benefits:
- Competitive Salary
- Pension Scheme
- Optional Private Medical Insurance
- Employee Assistance Program (EAP) from day 1 of employment
- Staff Discount Card
- Annual Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance.
- Ongoing training & development opportunities.
Bandai Namco is an Equal Opportunity Employer. We strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Deputy General Manager in Tamworth employer: Bandai Namco Amusement Europe Ltd.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Deputy General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! As a Deputy General Manager, you'll be dealing with all sorts of customer queries and complaints. Role-play common scenarios with a friend to sharpen your responses and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and show us what you've got!
We think you need these skills to ace Deputy General Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy General Manager role. Highlight your leadership experience and customer service skills, as these are key to the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved customer service in previous jobs.
Show Your Passion: Let your enthusiasm for the role shine through in your application. We love candidates who are excited about the opportunity to lead and enhance customer experiences!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy General Manager. Familiarise yourself with the daily operations, team management, and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in for the General Manager when needed.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, or provided training. Be ready to discuss your approach to motivating staff and ensuring high standards of customer service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with customer complaints or managing staff attendance issues. Think through your responses ahead of time, focusing on how you would apply the company's policies and procedures to resolve these scenarios effectively.
✨Demonstrate Your Commitment to Compliance
The role requires strict adherence to various regulations, from health and safety to licensing laws. Be prepared to discuss how you ensure compliance in your previous roles and your understanding of the importance of these regulations in maintaining a safe and efficient operation.