At a Glance
- Tasks: Join a dynamic team to manage service calls and support operations across multiple locations.
- Company: Be part of Bandai Namco, a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, pension scheme, and employee discounts.
- Other info: Opportunities for career growth and a fun, collaborative work culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Good computer skills, especially in Microsoft Office, and a team player attitude.
The predicted salary is between 40500 - 49500 £ per year.
Role Overview
Supporting the Services Team Supervisor and Data Systems Manager in overseeing the operational and strategic aspects of multiple locations within our organisation.
Assisting the Services Support and Collections support teams in the day to day running of the department.
Main Duties
- Be part of a small team in Services Support to efficiently manage and process incoming service calls and collection data.
- Administration and overview with the service call system.
- Input all aspects of required data for new and existing locations.
- Ensure Update of the service call system with all relevant service call information as soon as it becomes available is adhered to.
- Monitor the service call system to ensure smooth transition of service calls from the initial service call being placed through to completion.
- Using the tracking system available and liaise with the Regional Service Managers (RSM's) and Service support team members to make sure service calls are allocated to the correct engineer.
- Complete all documentation, paper-work and computer records as directed to the very highest standard.
- Ensure adherence to company policies, processes, and shop standards across all locations.
- Regularly review and analyse performance reports to identify areas for improvement and implement corrective actions.
- Assist with the creation of new reporting metrics to assist in the smooth running of the department
- Monitor expenses and revenue, identify cost‑saving opportunities, and contribute to the overall financial success of the area.
- Submitting documentation to relevant departments, including but not limited to Uniform orders, Call reports
- Foster a positive and collaborative work environment, promoting teamwork, and employee engagement.
- Perform other tasks as may be reasonably requested to meet ongoing requirements.
- Represent the Company in a professional manner at all times
- Good knowledge of computer systems included Microsoft office essential
Benefits
- Competitive Salary
- Pension Scheme
- Optional Private Medical Insurance.
- Employee Assistance Program (EAP) from day 1 of employment.
- Staff Discount Card
- Annual Discretionary Bonus Scheme – Employees may be eligible for an annual bonus. Please note that bonus payments are discretionary and not guaranteed.
- Fun for All into the Future
Bandai Namco is an Equal Opportunity Employer.
As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us.
We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
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Service Support Centre Assistant employer: Bandai Namco Amusement Europe Ltd.
Bandai Namco Amusement Europe Ltd. offers a dynamic and engaging work environment in Loxley, where employees are valued for their contributions to the team. With a strong focus on employee growth and development, the company provides opportunities for skill enhancement and career progression, all while fostering a collaborative and supportive culture. Joining Bandai Namco means being part of a passionate team dedicated to delivering exceptional service in the exciting world of arcade entertainment.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Centre Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bandai Namco Amusement Europe Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bandai Namco Amusement Europe Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Centre Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bandai Namco Amusement Europe Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Bandai Namco Amusement Europe Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bandai Namco Amusement Europe Ltd.!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
