At a Glance
- Tasks: Deliver top-notch customer service and maintain a fun, clean arcade environment.
- Company: Join Bandai Namco Amusements Europe at Church Farm Haven Resort.
- Benefits: Gain valuable experience in a vibrant, team-oriented atmosphere.
- Other info: Perfect for students looking for seasonal work with flexible hours.
- Why this job: Be part of an exciting team and enhance guest experiences while having fun.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 20000 - 25000 € per year.
An exciting opportunity has arisen in our Bandai Namco Amusements Europe Digital/Cashless arcade based at Church Farm Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stakeholders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location.
You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.
MAIN DUTIESBelow is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.
- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc.
- Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
- Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
- To assist on promotions, themed events, tournaments etc.
- Carry out cleaning duties as instructed.
- Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training to other employees.
Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- To report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues, management and stakeholders.
Seasonal Customer Service Assistant employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusements Europe, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. Located at the picturesque Church Farm Haven Resort, our Seasonal Customer Service Assistants enjoy a dynamic environment that encourages personal growth and development through hands-on experience and training opportunities. With a focus on exceptional customer service and teamwork, we offer a rewarding experience that not only enhances your skills but also contributes to the overall enjoyment of our guests.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bandai Namco Amusements. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the arcade well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for joining our team at Church Farm Haven Resort.
We think you need these skills to ace Seasonal Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships with guests and handled queries or complaints in the past. Use specific examples to demonstrate your skills!
Be Positive and Personable:Your attitude matters! We’re looking for candidates who can maintain a friendly rapport with guests. Let your personality shine through in your written application, and don’t be afraid to show your enthusiasm for the role.
Follow the Guidelines:Read the job description carefully and tailor your application to match. We appreciate candidates who pay attention to detail and follow instructions, so make sure you address all the key responsibilities and requirements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know the Company
Before your interview, take some time to research Bandai Namco Amusements. Understand their values, mission, and what makes their arcade unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you resolved complaints or built rapport with customers. This will demonstrate your ability to handle the responsibilities of a Seasonal Customer Service Assistant.
✨Dress the Part
Make sure to dress smartly for your interview. A clean and tidy appearance is crucial, especially since you'll be representing the arcade. Aim for a professional yet approachable look that reflects the friendly atmosphere of the venue.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, upcoming promotions, or how success is measured in the role. This shows your enthusiasm and willingness to engage with the company beyond just the job description.
