At a Glance
- Tasks: Deliver top-notch customer service and support for amusement machine parts.
- Company: Join Bandai Namco, a leader in entertainment with a diverse workforce.
- Benefits: Flexible working environment, competitive pay, and opportunities for growth.
- Other info: Dynamic role with opportunities to learn and adapt in a busy environment.
- Why this job: Be part of a fun team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
To deliver exceptional customer service and support for the supply of amusement machine parts to internal field engineers along with supporting the wider team on the supply to external customers.
The role ensures timely order processing, accurate parts identification, and effective communication to support machine maintenance, repairs, and operational uptime while maintaining strong customer relationships and high service standards.
- Your Duties
- To provide telephone support to both customers and internal staff
- Sending update information to customers
- Sending machine updates to customers
- Generating reports for outstanding Sales Orders and inventory
- Sending Pro-forma invoices to customers on request
- Chasing payment of orders on Pro-forma
- Looking into and advising on invoice queries
- Entering Purchase Orders onto the stock system when required
- Entering Sales Orders onto the stock system
- Advising customers of delivery dates or delays on orders
- Chasing suppliers for delivery dates on orders To respond to emails/telephone enquiries for technical information or support on products and provide the relevant information
- Liaise with engineers and suppliers to ensure correct parts can be ordered amusement machines
- Provide problem related feedback to other relevant departments in a timely manner and ensure adequate product information is available
- Update Internal System (Red Zebra) with order information so the engineers, contracted customers and their management team can keep up to date with order progress
- Digest and assist resolution to problems with Machines appearing on Aged Call Report
- Attend trade shows as required
- Perform other tasks as may be reasonably requested to meet ongoing requirements
- Always represent the Company in a professional manner
Who You Are
- Hard working, enthusiastic individual
- Flexible and innovative approach to problem solving, find and offer solutions to machine based problems
- Ability to work under own initiative in a very busy department
- Excellent communication and organisational skills.
- Ability to build strong relationships with customers and colleagues.
- Ability to develop comprehensive product knowledge
- Demonstrate good judgement and decision-making abilities.
- Highly organised and efficient with strong attention to detail.
- Self-motivated with a passion for customer service and the ability to learn and adapt to new technologies.
- Fun for All into the Future
Bandai Namco is an Equal Opportunity Employer.
As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us.
We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
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Parts & Service Administrator employer: Bandai Namco Amusement Europe Ltd.
Bandai Namco Amusement Europe Ltd. offers a dynamic and engaging work environment in Loxley, where employees are valued for their contributions to the team. With a strong focus on employee growth and development, the company provides opportunities for skill enhancement and career progression, all while fostering a collaborative and supportive culture. Joining Bandai Namco means being part of a passionate team dedicated to delivering exceptional service in the exciting world of arcade entertainment.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts & Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bandai Namco Amusement Europe Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bandai Namco Amusement Europe Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts & Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bandai Namco Amusement Europe Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Bandai Namco Amusement Europe Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bandai Namco Amusement Europe Ltd.!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
