At a Glance
- Tasks: Install and maintain arcade machines while ensuring they function perfectly.
- Company: Join Bandai Namco, a leader in the global entertainment industry.
- Benefits: Enjoy a company car, competitive salary, and 33 days annual leave.
- Other info: Great support network and opportunities for personal development await you.
- Why this job: Be part of a fun team and make a real impact in the arcade world.
- Qualifications: A passion for technology and good communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Reporting To: Regional Service Manager & Supervisor
Job Type: Full-time
Working Hours: 40 hours per week, weekend availability necessary.
Work Location: On the road field service in and around the areas of Manchester Stockport.
Company Overview
At Bandai Namco, we’re working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.
The Role
Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have an exciting opportunity in this services department to join the Bandai Namco family as a Field Service Engineer in and around the Manchester & Stockport areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, testing the games to make sure they are functional!
Responsibilities
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsibly according to BNAE standards.
- To communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
- Build a rapport with Site Staff/Managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
Benefits
- Company car & fuel card with personal use.
- Company phone.
- Discretionary bonus.
- Loyalty bonus.
- Consistent rota.
- 33 days annual leave per annum.
- Work with a great deal of independence but supported by a great network of people.
What You’ll Get From Us
We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus. You’ll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work. You will be provided a consistent rota allowing you to make plans for your days off. Most importantly, you’ll receive guidance from a great support network of other Engineers across the country. At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and you’ll be actively encouraged to continuous professional development of your own skills.
Equal Opportunity Employer
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Field Service Engineer - Manchester / Stockport employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters innovation and personal development. As a Field Service Engineer in the vibrant Manchester and Stockport areas, you will enjoy a competitive salary, a company car with unlimited personal use, and a consistent rota that allows for work-life balance. Our commitment to employee growth is evident through our strong support network and encouragement for continuous professional development, making us a rewarding place to build your career.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Manchester / Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bandai Namco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. Think about your past experiences and how they relate to the Field Service Engineer role. We want you to feel confident when discussing your skills and how they can benefit the company.
✨Tip Number 3
Show off your personality! Bandai Namco values spirited individuals, so don’t be afraid to let your character shine during the interview. Share your passion for the industry and how you can contribute to the team’s success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer - Manchester / Stockport
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to the arcade industry.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Field Service Engineer role. We want to see how your skills align with what we do at Bandai Namco, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Service Engineer. Brush up on your technical knowledge about arcade machines and maintenance procedures. Familiarise yourself with Bandai Namco's products and services to show that you're genuinely interested in the company.
✨Show Off Your Communication Skills
Since you'll be interacting with site staff and managers, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex technical concepts in simple terms. This will help the interviewers see that you can build rapport and effectively communicate with clients.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like troubleshooting a malfunctioning machine or managing cash collections. Prepare examples from your past experiences that highlight your problem-solving skills and ability to work independently while still being part of a team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
