At a Glance
- Tasks: Lead the arcade team and ensure amazing guest experiences every day.
- Company: Join Bandai Namco, a diverse and inclusive employer.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to make an impact in a vibrant team.
- Why this job: Be part of a fun environment while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a motivated Duty Manager to support the day-to-day running of our arcade, delivering excellent guest experiences and leading the team on site.
Main Duties:
- Take responsibility for site operations in the absence of the Resort Amusement Manager
- Deliver excellent customer service and handle queries and initial complaints
- Support all areas of the arcade (floor, prize shop, attractions, events)
- Supervise team members, provide training, and support recruitment and performance management
- Complete rotas, timekeeping checks, team briefings, and daily administration
- Ensure accurate cash handling, transactions, banking, and stock control
- Monitor machine performance, report faults, and oversee replenishment and cleanliness
- Assist with promotions and drive local business opportunities
- Ensure the site is opened/closed correctly and runs efficiently each shift
Compliance & Standards
- Ensure adherence to company policies, licensing, gambling, and health & safety regulations
- Maintain high standards of cleanliness, presentation, and security
- Ensure correct procedures for incidents, visitors, and customer access (including Under 25 policy)
- Work within budgets and support overall site performance
About You
- Strong leadership and communication skills
- Customer-focused with a proactive attitude
- Organised, reliable, and able to manage multiple tasks
- Comfortable handling cash and administrative duties
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Duty Manager - Haven in Lympstone employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Duty Manager, you'll enjoy comprehensive training and development opportunities, ensuring your growth within the company while contributing to an exciting environment that prioritises excellent guest experiences. Located in a dynamic resort setting, our team thrives on collaboration and creativity, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Bandai Namco Amusement Europe Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Haven in Lympstone
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We think you need these skills to ace Duty Manager - Haven in Lympstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bandai Namco Amusement Europe Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
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Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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