At a Glance
- Tasks: Install and maintain arcade machines while providing top-notch service to key accounts.
- Company: Join the fun at Bandai Namco, a leader in the arcade industry!
- Benefits: Enjoy a company car, competitive salary, and 33 days of annual leave.
- Other info: Flexible working hours with a consistent rota for work-life balance.
- Why this job: Be part of a supportive team and develop your skills in a dynamic environment.
- Qualifications: A passion for technology and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 € per year.
Our services department is one that capsulizes a great team of multi-disciplinary roles that all contribute to our arcade industry. We have an exciting opportunity in this services department to join the Bandai Namco family as a Field Service Engineer in and around the Stevenage & Luton areas. As a Field Service Engineer, you will be involved in every aspect of providing our key accounts with a professional service; attending sites for installing new machines, carrying out diagnostic and preventative protective maintenance, performing monetary collections and most importantly, testing the games to make sure they are functional!
Job Description
- Servicing and maintaining arcade machines including carrying out preventative maintenance, testing for all types of games sited within a specific area and complete service call logs.
- Perform monetary collections where required and handle cash responsibly according to BNAE standards.
- To communicate regularly and effectively with your Regional Service Manager and Supervisor, working to the Rota produced by them on a monthly basis.
- Keep organised with administrative tasks and maintain effective communication via email and other platforms where used.
- Build a rapport with Site Staff/Managers and continue to develop the company’s business with its existing major customers and future prospects.
- Perform ad hoc duties reasonably requested by your Regional Manager/Supervisor.
What you’ll get from us
- We will provide you with a competitive salary and annual leave allowance accompanied by a discretionary bonus.
- You’ll receive a company car and fuel card with unlimited personal use and a set of tools, including a phone, needed to carry out your work.
- You will be provided a consistent Rota allowing you to make plans for your days off.
- Most importantly, you’ll receive guidance from a great support network of other Engineers across the country.
- At Bandai Namco, everyone is happy to take a call to help you progress and get the job done and you’ll be actively encouraged to continuous professional development of your own skills.
Benefits
- Company car & fuel card with personal use
- Company phone
- Discretionary Bonus
- Loyalty Bonus
- Consistent Rota
- 33 Days annual leave per annum
- Work with a great deal of independence but supported by a great network of people
Equal Opportunity
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Field Service Engineer - Stevenage / Luton employer: Bandai Namco Amusement Europe Ltd.
At Bandai Namco Amusement Europe Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development. As a Field Service Engineer in the Stevenage and Luton areas, you will enjoy a competitive salary, generous annual leave, and the flexibility of a company car for personal use, all while being part of a collaborative team dedicated to delivering exceptional service in the arcade industry.
Contact Detail:
Bandai Namco Amusement Europe Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Stevenage / Luton
✨Tip Number 1
Get to know the company! Research Bandai Namco and their arcade services. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for practical assessments! As a Field Service Engineer, you might face technical tests. Brush up on your skills related to arcade machines and maintenance. Practising common troubleshooting scenarios can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bandai Namco family. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer - Stevenage / Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in servicing and maintaining equipment, and don’t forget to mention any technical skills that align with our arcade industry.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how your previous experiences make you a great fit for our team at Bandai Namco.
Showcase Your Communication Skills:As a Field Service Engineer, communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through your writing or by mentioning past experiences where you’ve built rapport with clients or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Bandai Namco Amusement Europe Ltd.
✨Know Your Machines
Familiarise yourself with the types of arcade machines you'll be servicing. Research common issues and maintenance practices. This will not only show your technical knowledge but also your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with site staff and your team. Prepare examples of how you've successfully built rapport in previous roles or how you’ve handled difficult conversations.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills. Think about scenarios where you've had to diagnose a fault or perform maintenance under pressure. Practising these responses can help you feel more confident.
✨Highlight Your Organisational Skills
Since you'll be managing service calls and administrative tasks, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of your work and ensure effective communication with your manager.
